Patient Rights and Responsibilities
Sets out the rights of every patient of the Agency under 22 CCR §74743 and, if the Agency is Medicare-certified, 42 CFR §484.50; when and how the written notice of rights is given and documented; who may exercise rights for a patient who cannot; the information every patient receives at acceptance, including the home health hotline of the CDPH district office; how complaints are taken without reprisal; and the responsibilities the Agency asks patients to share.
About this policy
- Policy number
- CA-HH-PR-01
- Version
- 1.0
- Main rule
- 22 CCR §74743
- Library
- California home health · 58 policies
- Category
- Client rights
- Sections
- 28
In short
- Give every patient the written notice of rights at the first visit, before any care or treatment.
- Explain the rights in words the patient understands. Use a qualified interpreter if needed.
- Get the patient to sign the acknowledgment. If they cannot or will not sign, write down why.
- Tell the patient about the CDPH district office home health hotline, its hours, and that it takes complaints.
- Write down every complaint and give it to the complaint officer the same day. Never punish a patient for complaining.
- Respect the patient’s home, property, privacy, and right to refuse care.
What's inside
28 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (22 CCR §74743)
- 5. When and How the Notice of Rights Is Given
- 6. The Rights of Every Patient
- 7. Exercise of Rights and Representatives
- 7.1 Patient who can understand
- 7.2 Patient who lacks the ability to understand
- 7.3 Court-appointed and other representatives
- 7.4 Disputes
- 8. Information Every Patient Receives at Acceptance
- 8.1 The home health hotline
- 8.2 Administrator contact information
- 8.3 Local resources
- 8.4 Other information
- 9. Complaints and Freedom from Reprisal
- 10. Patient Responsibilities
- 11. Confidentiality and Notice of Privacy Breaches
- 12. Keeping the Notice Current
- 13. Responsibilities
- 14. Records and Compliance Monitoring
- 15. Staff Training
- 16. References
- 17. Related Policies and Forms
- 18. Approval
- 19. Revision History
An inspector may ask
- Show me the written notice of rights you give patients, and show me in this record that the patient received it before treatment started.
- How do you tell a patient about the home health hotline, its hours, and what it is for?
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