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Nondiscrimination and Civil Rights

States that the Agency does not refuse service or employment to, or discriminate against, any person on any ground protected by 22 CCR §74717(a)(3), the Unruh Civil Rights Act, or federal civil rights law; sets out the Section 1557 duties (coordinator, written policies, grievance procedure, training, notices) that apply when the Agency receives federal financial assistance; and explains how discrimination complaints are handled.

Preview: full text with a package
About this policy
Policy number
CA-HH-GOV-07
Version
1.0
Main rule
22 CCR §74717(a)(3)
Library
California home health · 58 policies
Category
Governance
Sections
15

In short

  • We serve every patient and treat every coworker fairly, whatever their race, color, religion, sex, sexual orientation, national origin, ancestry, disability, medical condition, age, marital or partner status, language, or immigration status.
  • Never refuse care, delay care, or give worse care because of who someone is.
  • Patients who need an interpreter or help to communicate get it free. Tell the office.
  • Do not ask patients about immigration status.
  • If anyone says they were treated unfairly, tell the Administrator the same day. No one is punished for complaining.

What's inside

15 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (22 CCR §74717(a)(3))
  • 5. What This Means in Practice
  • 6. Section 1557 Duties Where They Apply
  • 7. Complaints of Discrimination
  • 8. Responsibilities
  • 9. Records and Compliance Monitoring
  • 10. Staff Training
  • 11. References
  • 12. Related Policies and Forms
  • 13. Approval
  • 14. Revision History

An inspector may ask

  • How does the governing body make sure you do not refuse service or employment on a protected ground?
  • Show me your notice of nondiscrimination and your notice of language assistance. Where are they posted and given out?

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