{"ref":"TX-SVC-05","title":"Client Transfer or Discharge","category":"Service delivery","summary":"Sets the grounds on which the Agency may transfer or discharge a client, the written notice the client receives before it happens, the limited situations in which shorter notice is allowed, and how the client is helped to find other care.","inShort":["Never tell a client they are discharged. Only Pat Sample decides that, and always in writing.","Try to solve the problem first. Discharge is a last resort, not a first response.","Keep giving full care until the last day in the notice, even if a discharge is coming.","Never suggest a discharge because a client complained. That is against the rules.","If a client’s safety or needs change, tell your supervisor the same day."],"primaryCitation":"26 TAC §558.295","citations":["26 TAC §558.295","26 TAC §558.282","26 TAC §558.291","26 TAC §558.301","Tex. Hum. Res. Code §102.003"],"federalCitations":["42 CFR §484.50(d)"],"surveyorAsks":["Show me the last discharge notice you gave a client and the date services ended.","On what grounds may you discharge a client, and who decides?"],"forms":[{"ref":"TX-SVC-05-A","title":"Notice of Transfer or Discharge"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (26 TAC §558.295)","5. Grounds for Transfer or Discharge","6. Notice","7. When Shorter Notice Is Permitted","8. Procedure","9. Responsibilities","9.1 Staff Training","10. Records","10.1 Compliance Monitoring","11. References","12. Related Documents","13. Approval","14. Revision History"],"version":"1.1","sample":false,"pack":"tx-pas","state":"Texas","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Home Care Agency","legalName":"Sample Home Care Agency, LLC","logo":null}}