{"ref":"TX-SVC-04","title":"Initiation of Care Timeframes","category":"Service delivery","summary":"Sets the Agency’s written timeframe for starting care after a referral is accepted, what happens when care cannot start in time, and how the client and referral source are told.","inShort":["Confirm your schedule as soon as you're assigned a new client's first visit.","Call the scheduler right away if anything might stop you from making that first visit.","New clients count on starting care on time, so show up exactly as planned.","If a client or family wants to change the start date, tell the office. Don't agree to it yourself."],"primaryCitation":"26 TAC §558.294","citations":["26 TAC §558.294","26 TAC §558.282","26 TAC §558.292","26 TAC §558.301","26 TAC §558.404"],"federalCitations":["42 CFR §484.55(a)"],"surveyorAsks":["What is your timeframe for initiating care, and where is it written?","Show me a client whose care started later than planned and how the client and referral source were notified."],"forms":[],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (26 TAC §558.294)","5. Procedure","6. Responsibilities","6.1 Staff Training","7. Records","7.1 Compliance Monitoring","8. References","9. Related Documents","10. Approval","11. Revision History"],"version":"1.0","sample":false,"pack":"tx-pas","state":"Texas","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Home Care Agency","legalName":"Sample Home Care Agency, LLC","logo":null}}