{"ref":"TX-SVC-03","title":"Backup Services and After-Hours Care","category":"Service delivery","summary":"Ensures a client is not left without a scheduled service when the assigned attendant is unavailable, and that the client can reach a responsible Agency employee outside office hours at a number that is answered at all times.","inShort":["If you cannot make a visit, tell the office as soon as you know, and always before the visit starts.","If you will be more than 15 minutes late, call your client and the office before the start time.","Ask for planned time off at least seven days ahead, so another caregiver can meet your client first.","On a backup visit, read the service plan in the home folder first, and note that it was a backup visit.","After office hours, call the on-call line. It is always answered. In an emergency, call 911 first."],"primaryCitation":"26 TAC §558.290","citations":["26 TAC §558.290","26 TAC §558.245","26 TAC §558.256","26 TAC §558.292","26 TAC §558.301"],"federalCitations":["42 CFR §484.105(b)"],"surveyorAsks":["What happens when an attendant calls in sick at 6 a.m.?","Show me the after-hours number you give clients and tell me who answers it tonight."],"forms":[],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (26 TAC §558.290)","5. Procedure","6. Backup Roster and On-Call Schedule","7. Responsibilities","7.1 Staff Training","8. Records","8.1 Compliance Monitoring","9. References","10. Related Documents","11. Approval","12. Revision History"],"version":"1.0","sample":false,"pack":"tx-pas","state":"Texas","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Home Care Agency","legalName":"Sample Home Care Agency, LLC","logo":null}}