{"ref":"TX-SVC-01","title":"Coordination of Services","category":"Service delivery","summary":"Requires that everyone who serves a client works from the same current service plan, that changes in the client’s condition or schedule are passed on the same day, and that services from other providers are coordinated and recorded.","inShort":["Before your first visit, your supervisor will go over the client’s service plan with you. Work only from the current plan.","At each visit, write down the tasks you did, any task you skipped and why, and anything new you noticed.","Tell your supervisor the same day about changes in the client’s health, safety worries, or a new medicine.","If the client’s safety is at risk, call the office right away at (512) 555-0100. Do not wait until your shift ends.","Do not take instructions from another agency’s staff or a doctor’s office. Pass them to your supervisor."],"primaryCitation":"26 TAC §558.288","citations":["26 TAC §558.288","26 TAC §558.281","26 TAC §558.289","26 TAC §558.301","26 TAC §558.404"],"federalCitations":["42 CFR §484.60(d)"],"surveyorAsks":["How does a new attendant learn what is in the client’s service plan before the first visit?","Show me where a change in a client’s condition was communicated to the supervisor and what happened next."],"forms":[],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (26 TAC §558.288)","5. Procedure","6. Coordination with Other Providers","7. Responsibilities","7.1 Staff Training","8. Records","8.1 Compliance Monitoring","9. References","10. Related Documents","11. Approval","12. Revision History"],"version":"1.0","sample":false,"pack":"tx-pas","state":"Texas","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Home Care Agency","legalName":"Sample Home Care Agency, LLC","logo":null}}