{"ref":"TX-HSP-VOL-01","title":"Volunteer Program","category":"Human resources","summary":"Sets out how the Agency recruits, screens, trains, assigns, supervises and keeps volunteers in defined administrative and patient care roles, how volunteers document their work, and how the Agency measures volunteer hours against the 5 percent level and records the cost savings volunteers provide.","inShort":["Volunteers are part of the hospice team. Complete orientation and your background check before your first visit.","Do only what your volunteer role allows. Never give medicine, give hands-on care or accept gifts.","Write down every visit the same day: date, time and what you did.","Tell Quinn Sample the same day about any change in the patient or any worry. Report any suspected abuse right away.","If a patient seems to be dying during your visit, call the hospice nurse at (512) 555-0199."],"primaryCitation":"42 CFR §418.78","citations":["26 TAC §558.248","26 TAC §558.840(a)(5)","26 TAC §558.850(c)(7), (e)(5)","26 TAC §558.245(b)(6)-(8)","26 TAC §558.246","26 TAC §558.247(b)","26 TAC §558.855(a)","26 TAC §558.857(3)"],"federalCitations":["42 CFR §418.78","42 CFR §418.3","42 CFR §418.100(g)(3)"],"surveyorAsks":["Show me your volunteer hours as a percentage of paid patient care hours for the last 12 months.","Show me how you calculated cost savings from volunteers."],"forms":[{"ref":"TX-HSP-VOL-01-A","title":"Volunteer Agreement"},{"ref":"TX-HSP-VOL-01-B","title":"Volunteer Hours and Cost Savings Record"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (42 CFR §418.78; 26 TAC §558.248)","5. Volunteer Roles","5.1 What volunteers do not do","6. Recruitment and Screening","7. Orientation and Training","8. Assignment, Supervision and Documentation","9. Level of Activity and Cost Savings","9.1 Five percent level","9.2 Cost savings","9.3 Recruitment and retention","10. Evaluation, Discipline and Separation","11. Responsibilities and Records","12. References","13. Related Policies and Forms","14. Approval","15. Revision History"],"version":"1.0","sample":false,"pack":"tx-hospice","state":"Texas","service":"Hospice","guides":[{"path":"/guides/hospice-policies/","h1":"What policies are required for hospice?"},{"path":"/guides/hospice-conditions-of-participation/","h1":"Hospice Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Hospice","legalName":"Sample Hospice, LLC","logo":null}}