{"ref":"TX-HH-PR-01","title":"Patient Rights and Responsibilities","category":"Patient rights","summary":"Sets out the rights and responsibilities of every patient, what written notices the Agency gives before care begins and when, how staff explain rights and confirm the patient understands them, how representatives exercise rights, and how the Agency protects rights in daily practice.","inShort":["Before any hands-on care, give the new patient the admission packet and go through each notice in plain language.","Ask the patient to explain back how to reach us, how to complain, that care can be refused, and what they will pay. Write down what they said.","Have the patient or legal representative sign the acknowledgment. If a patient-selected representative was not there, the notice must reach them within 4 business days.","A patient may refuse any care at any time. Explain what may happen, respect the choice, document it, and tell the supervising nurse the same day.","Never treat a patient differently because they complained. Complaints can go to us or to HHSC at 1-800-458-9858."],"primaryCitation":"26 TAC §558.282","citations":["26 TAC §558.282","26 TAC §558.301","26 TAC §558.292","Tex. Hum. Res. Code ch. 102"],"federalCitations":["42 CFR §484.50","42 CFR §484.50(c)(9)","42 CFR §484.50(c)(11)","42 CFR §484.50(e)","42 CFR §484.2"],"surveyorAsks":["Show me where this patient signed for the notice of rights, and show me that it was given before care was furnished.","How do you document that the patient demonstrated understanding of the rights explained?"],"forms":[{"ref":"TX-HH-PR-01-A","title":"Notice of Patient Rights and Responsibilities"},{"ref":"TX-HH-PR-01-B","title":"Rights of the Elderly"},{"ref":"TX-HH-PR-01-C","title":"Patient Rights Acknowledgment"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (26 TAC §558.282)","5. What the Patient Receives Before Care Begins","6. Rights of Every Patient","7. Patient Responsibilities","8. Explaining Rights and Confirming Understanding","9. Representatives and the Exercise of Rights","10. Protecting Rights in Daily Practice","11. Grievances, Hotline, and Outside Help","12. Responsibilities","13. Records and Compliance Monitoring","14. Staff Training","15. References","16. Related Policies and Forms","17. Approval","18. Revision History"],"version":"1.0","sample":false,"pack":"tx-lhhs","state":"Texas","service":"Home health","guides":[{"path":"/guides/home-health-agency-policies/","h1":"What policies and procedures are required for home health agencies?"},{"path":"/guides/home-health-conditions-of-participation/","h1":"Home health Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Home Health Agency","legalName":"Sample Home Health Agency, LLC","logo":null}}