{"ref":"TX-GOV-01","title":"Organizational Structure and Lines of Authority","category":"Governance","summary":"Requires the Agency to keep a current written organizational chart that shows who reports to whom, from the governing body down to every direct care position, and to make it available to surveyors on request.","inShort":["Know who your supervisor is and who to call when your supervisor is away. Ask the office if you are unsure.","Pat Sample runs the agency day to day. When Pat Sample is away, Jo Sample is in charge.","Take work directions only from the people you report to, unless a client’s safety is at risk right now.","Raise any concern through the person you report to, or through the agency’s complaint process.","The chart of who reports to whom is in the office. Ask to see it any time."],"primaryCitation":"26 TAC §558.242","citations":["26 TAC §558.242","26 TAC §558.243","26 TAC §558.244","Tex. Health & Safety Code ch. 142"],"federalCitations":[],"surveyorAsks":["Show me your current organizational chart and the date it was last reviewed.","Who is the Alternate Administrator, and where is that designation in writing?"],"forms":[],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (26 TAC §558.242)","5. Procedure","6. Responsibilities","6.1 Staff Training","7. Records","7.1 Compliance Monitoring","8. References","9. Related Documents","10. Approval","11. Revision History"],"version":"1.1","sample":false,"pack":"tx-pas","state":"Texas","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Home Care Agency","legalName":"Sample Home Care Agency, LLC","logo":null}}