{"ref":"TX-FIN-03","title":"Electronic Visit Verification","category":"Business","summary":"Requires every attendant to record the type, date, location, and start and end time of each Medicaid personal care visit through an approved electronic visit verification system, and sets out what the Agency does when a visit cannot be recorded electronically.","inShort":["Clock in and out with the EVV app at every visit so the visit gets paid for correctly.","If your phone or the app will not work, tell the office the same day so they can fix the record.","Never clock in before you arrive or clock out before you leave.","Complete your EVV training before your first visit and again every year.","Call the office at (512) 555-0100 if you are not sure how to use the EVV system."],"primaryCitation":"42 U.S.C. §1396b(l)","citations":["1 TAC §354.4003","1 TAC §354.4005","1 TAC §354.4007","1 TAC §354.4009","1 TAC §354.4011","1 TAC §354.4013","1 TAC §354.4015","1 TAC §354.4019","1 TAC §354.4021","1 TAC §354.4023","26 TAC §558.254"],"federalCitations":["42 U.S.C. §1396b(l)","45 CFR Parts 160 and 164"],"surveyorAsks":["Pick a paid Medicaid personal care claim. Show me the EVV visit transaction that supports it.","What does an attendant do when a client’s phone has no signal and the visit cannot be clocked in?"],"forms":[],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (1 TAC §354.4005)","5. Procedure","6. Responsibilities","6.1 Staff Training","7. Records","7.1 Compliance Monitoring","8. References","9. Related Documents","10. Approval","11. Revision History"],"version":"1.1","sample":false,"pack":"tx-pas","state":"Texas","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Home Care Agency","legalName":"Sample Home Care Agency, LLC","logo":null}}