{"ref":"TX-CR-02","title":"Agency and Client Agreement and Disclosure","category":"Client rights","summary":"Requires a written agreement with every client or family before services begin that includes everything 26 TAC §558.292 lists (client rights, the advance directive notice, services, supervision, charges, and the complaint procedure) plus payment responsibility, contact details, and the conditions under which services change or end, and requires the client’s acknowledgment of receipt.","inShort":["Every client, or their family, signs a written agreement before services start. It lists services, supervision, and charges.","Do only the services listed in the client’s agreement and service plan.","If a client asks for a service that is not listed, tell your supervisor. Do not add it yourself.","Services and charges change only with a signed written amendment. Pass any change the client wants to your supervisor."],"primaryCitation":"26 TAC §558.292","citations":["26 TAC §558.292","26 TAC §558.282","26 TAC §558.290","26 TAC §558.295","26 TAC §558.301","Tex. Health & Safety Code ch. 142","26 TAC §558.283"],"federalCitations":["42 CFR §484.50"],"surveyorAsks":["Show me a signed client agreement and tell me what date services actually started.","Where in the agreement does the client see what they will be charged?"],"forms":[{"ref":"TX-CR-02-A","title":"Client Services Agreement"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (26 TAC §558.292)","5. Required Content of the Agreement","6. Procedure","7. Disclosure of Charges and Payment","8. Responsibilities","8.1 Staff Training","9. Records","10. Compliance Monitoring","11. References","12. Related Documents","13. Approval","14. Revision History"],"version":"1.1","sample":false,"pack":"tx-pas","state":"Texas","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Home Care Agency","legalName":"Sample Home Care Agency, LLC","logo":null}}