{"ref":"TX-CL-02","title":"Receipt of Physician Orders","category":"Clinical tasks","summary":"Sets out whether the Agency acts on orders from a client’s physician or other practitioner, who in the Agency may receive them, the Agency’s time frame for getting a verbal order countersigned, and the safeguards for orders sent by fax, including what staff do when a fax goes to the wrong place.","inShort":["Never take an order from a doctor, by phone or in person. Ask them to send it to the office instead.","If anyone gives you a new care instruction, even a doctor or family member, do not follow it. Call the office first.","If someone hands you a written order, do not act on it. Give it to the office right away.","Only do the tasks on the client’s service plan. Your supervisor adds new tasks to the plan before you do them.","If a fax or message with client information goes to the wrong person, tell the office at once."],"primaryCitation":"26 TAC §558.297","citations":["26 TAC §558.297","26 TAC §558.296","26 TAC §558.300","26 TAC §558.301","26 TAC §558.404","26 TAC §558.2","22 TAC §225.13","Tex. Occ. Code ch. 157"],"federalCitations":["45 CFR §164.530(c)","45 CFR §§164.400-164.414"],"surveyorAsks":["Show me your written policy on receiving physician orders, including the time frame for countersignature of verbal orders.","Who in your agency may take a verbal or telephone order from a physician?"],"forms":[],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (26 TAC §558.297)","5. Orders the Agency May Receive","6. Who May Receive an Order, and Countersignature of Verbal Orders (26 TAC §558.297(1))","7. Safeguards for Faxed Orders (26 TAC §558.297(2)(A))","8. Misdirected Transmissions (26 TAC §558.297(2)(B))","9. Procedure","10. Staff Training","11. Responsibilities","12. Records and Compliance Monitoring","13. References","14. Related Policies and Forms","15. Approval","16. Revision History"],"version":"1.0","sample":false,"pack":"tx-pas","state":"Texas","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Home Care Agency","legalName":"Sample Home Care Agency, LLC","logo":null}}