{"ref":"PA-HSP-VOL-01","title":"Volunteer Program","category":"Human resources","summary":"Sets out how the Agency recruits, screens, trains, supervises and records the work of its volunteers, how it documents the cost savings they achieve, and how it makes sure volunteer hours reach at least 5 percent of the patient care hours of its paid staff, as Pennsylvania's hospice licensure standard requires.","inShort":["Volunteers are part of the hospice team and are supervised by Quinn Sample.","Before seeing patients, volunteers complete a background check, orientation and a skills check.","Stay within your role. Do not give personal care, medicines or rides unless you are trained and approved for that task.","Record every visit and the time you spent, and report any change in the patient the same day.","Report any concern about abuse or missing property to the Administrator immediately."],"primaryCitation":"42 CFR §418.78","citations":["35 P.S. §448.802a","6 Pa. Code §15.142(a)(3)(ix)"],"federalCitations":["42 CFR §418.78","42 CFR §418.3","42 CFR §418.100(g)","42 CFR §418.114(d)","42 CFR §418.52(b)(4)(i)"],"surveyorAsks":["What roles do volunteers fill, and who supervises them?","Show me your volunteer hours as a percentage of total patient care hours for the last year."],"forms":[{"ref":"PA-HSP-VOL-01-A","title":"Volunteer Agreement"},{"ref":"PA-HSP-VOL-01-B","title":"Volunteer Hours and Cost Savings Record"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (42 CFR §418.78)","5. Roles","6. Recruitment, Screening and Placement","7. Orientation, Training and Competency","8. Supervision and Communication","9. Records of Hours, Services and Cost Savings","9.1 Hours and services","9.2 Cost savings","9.3 The 5 percent level of activity","10. Responsibilities","11. Records and Compliance Monitoring","12. References","13. Related Policies and Forms","14. Approval","15. Revision History"],"version":"1.0","sample":false,"pack":"pa-hospice","state":"Pennsylvania","service":"Hospice","guides":[{"path":"/guides/hospice-policies/","h1":"What policies are required for hospice?"},{"path":"/guides/hospice-conditions-of-participation/","h1":"Hospice Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}