{"ref":"PA-HSP-GOV-07","title":"Civil Rights, Nondiscrimination and Language Access","category":"Governance","summary":"Pennsylvania requires every licensed health care facility to have a written nondiscriminatory policy for patients and staff, to sign a civil rights compliance statement, to publicize its nondiscriminatory practices in the community at least every three years, and to send the Department a copy whenever the policy changes. This policy is that policy, with the Agency's language access and disability access practices.","inShort":["Treat every patient, family member and coworker fairly. Never discriminate because of race, color, national origin, ancestry, age, sex, religion or disability.","Ask each patient which language they prefer. Use a free qualified interpreter, not a child or family member, for important talks.","For a deaf or hard-of-hearing patient, use a sign language interpreter or the relay service (711).","Report any concern about discrimination to Pat Sample."],"primaryCitation":"28 Pa. Code §51.12","citations":["28 Pa. Code §51.11","28 Pa. Code §51.12","28 Pa. Code §51.13","43 P.S. §§951-963","55 Pa. Code §1101.51(b)","55 Pa. Code §1130.52(a)(4)"],"federalCitations":["42 U.S.C. §2000d","29 U.S.C. §794","45 CFR Part 92","45 CFR Part 84","42 CFR §418.52(b)(1)(ii)"],"surveyorAsks":["Show me your nondiscriminatory policy and where it is posted.","Show me the signed notification to employees of the policy."],"forms":[{"ref":"PA-HSP-GOV-07-A","title":"Nondiscrimination Policy Notice and Staff Acknowledgment"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (28 Pa. Code §51.12)","5. Matters the Policy Covers","6. Civil Rights Compliance Statement","7. Civil Rights Records","8. Language Access and Effective Communication","9. Complaints of Discrimination","10. Responsibilities","11. Records and Compliance Monitoring","12. Staff Training","13. References","14. Related Policies and Forms","15. Approval","16. Revision History"],"version":"1.0","sample":false,"pack":"pa-hospice","state":"Pennsylvania","service":"Hospice","guides":[{"path":"/guides/hospice-policies/","h1":"What policies are required for hospice?"},{"path":"/guides/hospice-conditions-of-participation/","h1":"Hospice Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}