{"ref":"PA-HH-HR-04","title":"Volunteers","category":"Human resources","summary":"Sets the rules for volunteers: what they may and may not do, screening before patient contact (which the Agency requires as its own standard although Pennsylvania exempts volunteers from the OAPSA criminal history rule), orientation, supervision, documentation, and their role in emergencies.","inShort":["Volunteers offer companionship and help, but never hands-on care, medications or handling a patient’s money.","Every volunteer has a background check and orientation before meeting patients.","Volunteers keep patient information private and report any concern the same day.","If you suspect abuse, report it right away, just like staff."],"primaryCitation":"28 Pa. Code §601.21(f)","citations":["28 Pa. Code §601.21(f)","6 Pa. Code §15.142(a)(3)(ix)","23 Pa.C.S. §6344.2"],"federalCitations":["42 CFR §484.102(b)(5)","42 CFR §484.102(d)(1)"],"surveyorAsks":["Do you use volunteers? What do they do?","Show me this volunteer’s agreement, background check and orientation."],"forms":[{"ref":"PA-HH-HR-04-A","title":"Volunteer Agreement"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (28 Pa. Code §601.21(f))","5. What Volunteers May and May Not Do","6. Screening and Agreement","7. Orientation and Training","8. Supervision and Documentation","9. Volunteers in an Emergency","10. Ending a Placement","11. Responsibilities","12. Records and Compliance Monitoring","13. Staff Training","14. References","15. Related Policies and Forms","16. Approval","17. Revision History"],"version":"1.0","sample":false,"pack":"pa-hha","state":"Pennsylvania","service":"Home health","guides":[{"path":"/guides/home-health-agency-policies/","h1":"What policies and procedures are required for home health agencies?"},{"path":"/guides/home-health-conditions-of-participation/","h1":"Home health Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}