{"ref":"PA-HH-CC-02","title":"After-Hours Care, On-Call, and Supervisor Availability","category":"Service delivery","summary":"Sets out how a qualified supervising nurse and a person in charge are available at all times during the Agency’s operating hours, how patients and staff reach a nurse outside office hours through (717) 555-0199, how on-call calls are answered, handled and recorded, how missed and late visits are prevented and handled, and how emergencies are escalated.","inShort":["A supervising nurse or the alternate is available to you at all times during operating hours.","Outside office hours, patients and staff call (717) 555-0199; the on-call nurse calls back within 30 minutes.","In a life-threatening emergency, call 911 first.","If you cannot make or will be late for a visit, tell the scheduler or on-call nurse as soon as you know.","Every missed visit is recorded and the doctor is told."],"primaryCitation":"28 Pa. Code §601.21(e)","citations":["28 Pa. Code §601.21(d)","28 Pa. Code §601.21(e)","28 Pa. Code §601.6","28 Pa. Code §601.31(c)"],"federalCitations":["42 CFR §484.105(b)(1)(iii)","42 CFR §484.105(b)(2)","42 CFR §484.105(b)(3)","42 CFR §484.60(e)","42 CFR §484.50(c)(5)"],"surveyorAsks":["Who was the supervising nurse available to staff last Saturday? Show me the schedule.","What number does a patient call at 2 a.m., and who answers?"],"forms":[],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (28 Pa. Code §601.21(e))","5. Availability During Operating Hours","6. The After-Hours Line and On-Call Nurse","7. Handling Calls","8. Missed and Late Visits","9. Backup Staffing and Escalation","10. Responsibilities","11. Records and Compliance Monitoring","12. Staff Training","13. References","14. Related Policies and Forms","15. Approval","16. Revision History"],"version":"1.0","sample":false,"pack":"pa-hha","state":"Pennsylvania","service":"Home health","guides":[{"path":"/guides/home-health-agency-policies/","h1":"What policies and procedures are required for home health agencies?"},{"path":"/guides/home-health-conditions-of-participation/","h1":"Home health Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}