{"ref":"PA-HC-INC-01","title":"Incident Management, Reportable Events, and Waiver Critical Incidents","category":"Quality","summary":"Requires staff to report every incident to the office at once and in writing the same day; tells the Administrator which events must be reported immediately in writing to the Department of Health under 28 Pa. Code §51.3; and, for waiver participants, sets out critical incident reporting: inform the service coordinator within 24 hours, submit the first section of the report in the state system within 48 hours, and tell the participant within 24 hours. Every incident is reviewed for causes and prevention.","inShort":["Keep the consumer safe and call 911 if needed. Make any abuse report first.","Call the office (or (717) 555-0199 after hours) as soon as the consumer is safe. Keep calling until you reach a person.","Fill in an incident report before the end of your shift, with facts only.","For waiver participants, the office must tell the service coordinator within 24 hours, so call right away."],"primaryCitation":"28 Pa. Code §51.3(f)","citations":["28 Pa. Code §51.3(e)","28 Pa. Code §51.3(f)","28 Pa. Code §51.3(g)","28 Pa. Code §51.3(h)","28 Pa. Code §51.3(i)","28 Pa. Code §611.55(b)(4)","28 Pa. Code §611.55(b)(7)","55 Pa. Code §52.3","55 Pa. Code §52.11(a)(5)(vii)","55 Pa. Code §52.17","55 Pa. Code §52.21(d)(2)"],"federalCitations":[],"surveyorAsks":["Show me your incident log for the last six months and the Department of Health notices you sent.","Which events do you report to the Department of Health, and how quickly?"],"forms":[{"ref":"PA-HC-INC-01-A","title":"Incident Report"},{"ref":"PA-HC-INC-01-B","title":"Notice to Department of Health of Reportable Event"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (28 Pa. Code §51.3(f))","5. What Staff Do When an Incident Happens","6. What the Office Does","7. Department of Health Reportable Events","8. Critical Incidents for Waiver Participants","9. Reducing Preventable Incidents","10. Responsibilities","11. Records and Compliance Monitoring","12. Staff Training","13. References","14. Related Policies and Forms","15. Approval","16. Revision History"],"version":"1.0","sample":false,"pack":"pa-hca","state":"Pennsylvania","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}