{"ref":"PA-HC-HR-01","title":"Hiring Direct Care Workers: Interviews and References","category":"Human resources","summary":"Requires an interview (in person or by two-way video) and at least two satisfactory, verifiable references from non-relatives before any direct care worker is hired, together with the criminal history report, ChildLine verification where applicable, competency, and tuberculosis screening, and explains how each step is documented in the worker’s file.","inShort":["Before you can work with consumers, we interview you face to face, in person or by video call.","We need at least two good references from people who are not related to you, such as a former employer.","You also need a background check, a tuberculosis screening, and proof of training or a passed competency test.","You will not be put on the schedule until the Administrator signs your clearance."],"primaryCitation":"28 Pa. Code §611.51","citations":["28 Pa. Code §611.51","35 P.S. §448.806c(b)(7)","28 Pa. Code §611.52","28 Pa. Code §611.53","28 Pa. Code §611.54","28 Pa. Code §611.55","28 Pa. Code §611.56","28 Pa. Code §51.12(a)(4)"],"federalCitations":[],"surveyorAsks":["Show me the interview date and the two references for your three most recent hires.","Who gave this reference, how are they related to the applicant, and how did you verify it?"],"forms":[{"ref":"PA-HC-HR-01-A","title":"Interview and Reference Check Record"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (28 Pa. Code §611.51)","5. Hiring Steps","6. What Must Be in Place Before Assignment","7. Office Staff and Owners","8. Responsibilities","9. Records and Compliance Monitoring","10. Staff Training","11. References","12. Related Policies and Forms","13. Approval","14. Revision History"],"version":"1.0","sample":false,"pack":"pa-hca","state":"Pennsylvania","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}