{"ref":"PA-HC-GOV-04","title":"Department Inspections and Plans of Correction","category":"Governance","summary":"Explains how the Agency receives Department of Health inspectors during business hours, gives them records and access to consumers who consent, and answers an inspection report with a written plan of correction; also covers Department of Human Services monitoring and corrective action plans for waiver providers.","inShort":["Department of Health inspectors may visit the office without warning during business hours. Call Pat Sample right away.","An inspector may ask to watch a visit only if the consumer agrees first. The office asks the consumer.","Answer inspectors’ questions truthfully. Nobody may tell you what to say.","If problems are found, we write a plan of correction and fix each item by the date we promise."],"primaryCitation":"35 P.S. §448.806d","citations":["35 P.S. §448.806d","28 Pa. Code §611.2(a)","28 Pa. Code §611.5","28 Pa. Code §611.52(f)","28 Pa. Code §611.53(c)","28 Pa. Code §611.57(d)","28 Pa. Code §51.41","55 Pa. Code §52.22","55 Pa. Code §52.23"],"federalCitations":[],"surveyorAsks":["Who is in charge today, and how quickly can you produce personnel files and consumer files?","Show me your plan of correction from the last inspection and the evidence that each item was completed."],"forms":[{"ref":"PA-HC-GOV-04-A","title":"Plan of Correction Worksheet"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (35 P.S. §448.806d)","5. During an Inspection","6. Plan of Correction","7. Department of Human Services Monitoring (waiver providers)","8. Responsibilities","9. Records and Compliance Monitoring","10. Staff Training","11. References","12. Related Policies and Forms","13. Approval","14. Revision History"],"version":"1.0","sample":false,"pack":"pa-hca","state":"Pennsylvania","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}