{"ref":"PA-HC-ETH-03","title":"Nondiscrimination, Civil Rights, and Language Access","category":"Ethics","summary":"Sets the Agency’s written nondiscriminatory policy for consumers and staff, the signed civil rights statement, posting, notice to employees, publicizing in the community at least every three years, and sending changes to the Department within 30 days; and sets how the Agency provides free language assistance and auxiliary aids so consumers with limited English or disabilities can use its services.","inShort":["We serve and employ people without discrimination of any kind.","Consumers who do not speak English well get a free qualified interpreter. Do not ask family members or children to interpret, except in an emergency.","Ask consumers with a disability what helps them communicate, and use it.","Report any unfair treatment of a consumer or coworker to Pat Sample."],"primaryCitation":"28 Pa. Code §51.12","citations":["28 Pa. Code §51.11","28 Pa. Code §51.12","28 Pa. Code §51.13","43 P.S. §951","55 Pa. Code §52.11(a)(5)(ii)","55 Pa. Code §52.11(a)(5)(iii)","55 Pa. Code §52.11(a)(5)(xii)","28 Pa. Code §611.57(c)"],"federalCitations":["45 CFR Part 92","45 CFR §92.7","45 CFR §92.8","45 CFR §92.10","45 CFR §92.11","45 CFR §92.201","28 CFR Part 36","42 U.S.C. §2000d"],"surveyorAsks":["Show me your dated admission policy and where your nondiscrimination policy is posted.","When did you last publicize your nondiscrimination practices in the community?"],"forms":[{"ref":"PA-HC-ETH-03-A","title":"Notice of Nondiscrimination and Language Assistance"},{"ref":"PA-HC-ETH-03-B","title":"Employee Acknowledgment of Nondiscrimination Policy"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (28 Pa. Code §51.12)","5. Civil Rights Records (28 Pa. Code §51.13)","6. Language Assistance","7. Consumers and Staff with Disabilities","8. Notices (45 CFR Part 92)","9. Civil Rights Complaints","10. Responsibilities","11. Records and Compliance Monitoring","12. Staff Training","13. References","14. Related Policies and Forms","15. Approval","16. Revision History"],"version":"1.0","sample":false,"pack":"pa-hca","state":"Pennsylvania","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}