{"ref":"PA-HC-CR-02","title":"Consumer Information Packet and Disclosure of Direct Care Worker Status","category":"Client rights","summary":"Requires the Agency to give every consumer, the consumer’s legal representative or a responsible family member, before services start, an information packet in a form that is easily read and understood with each item 28 Pa. Code §611.57(c) and section 806.3(b) of the Health Care Facilities Act require, including the Department of Health’s Consumer Notice of Direct Care Worker Status, to update it when the worker, hours or fees change, and to keep signed proof on file.","inShort":["No worker goes to a new consumer until the information packet has been given and signed for.","The packet lists the services, the worker’s name, the hours, the fees, Department of Health and ombudsman contacts, and how workers are hired and trained.","Give both Department complaint numbers in the packet: 1-800-254-5164 and 1-866-826-3644.","The consumer initials only the first statement on the Consumer Notice of Direct Care Worker Status: you are an employee of the Agency.","Tell the consumer the name of a new or substitute worker before that worker arrives."],"primaryCitation":"28 Pa. Code §611.57(c)","citations":["28 Pa. Code §611.57(c)","28 Pa. Code §611.57(d)","35 P.S. §448.806c(b)","28 Pa. Code §611.51","28 Pa. Code §611.52","28 Pa. Code §611.53","28 Pa. Code §611.55","28 Pa. Code §611.56"],"federalCitations":[],"surveyorAsks":["Show me the information packet this consumer received and the date they received it. Was it before the first visit?","Where in the packet are the Department’s complaint number and the local ombudsman number?"],"forms":[{"ref":"PA-HC-CR-02-A","title":"Consumer Information Packet"},{"ref":"PA-HC-CR-02-B","title":"Consumer Notice of Direct Care Worker Status"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (28 Pa. Code §611.57(c))","5. Preparing and Giving the Packet","6. A Form That Is Easily Read and Understood","7. Department Contact and Complaint Numbers","8. The Consumer Notice of Direct Care Worker Status","9. Keeping the Packet Current","10. Responsibilities","11. Records and Compliance Monitoring","12. Staff Training","13. References","14. Related Policies and Forms","15. Approval","16. Revision History"],"version":"1.0","sample":false,"pack":"pa-hca","state":"Pennsylvania","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}