{"ref":"PA-HC-CMP-02","title":"Supervision and Annual Competency Review of Direct Care Workers","category":"Human resources","summary":"Sets out how the Agency supervises direct care workers on an ongoing basis, including supervisory visits and consumer contacts as the Agency’s own standards, and how each worker’s competency is reviewed at least once a year and more often after discipline for a quality of care infraction, as 28 Pa. Code §611.55(e) requires.","inShort":["Your supervisor will visit some of your consumers to watch care and ask how things are going.","Your competency is reviewed at least once a year, by observation, consumer feedback, and testing.","If you are disciplined for a care problem, you will have an extra competency review.","If a review shows you need help with a task, you will be retrained before doing that task again.","You can reach a supervisor during office hours at (717) 555-0100 and after hours at (717) 555-0199."],"primaryCitation":"28 Pa. Code §611.55(e)","citations":["28 Pa. Code §611.55(e)","35 P.S. §448.806(d.1)(6)","28 Pa. Code §611.54(a)(5)","35 P.S. §10225.704","55 Pa. Code §52.21(b)","55 Pa. Code §52.14(q)"],"federalCitations":[],"surveyorAsks":["Show me the annual competency review for this worker. How was it done, and when is the next one due?","This worker received a written warning for a care problem. Show me the additional competency review."],"forms":[{"ref":"PA-HC-CMP-02-A","title":"Annual Competency Review and Supervisory Visit Record"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (28 Pa. Code §611.55(e))","5. Supervisors and How Workers Reach Them","6. Supervisory Visits and Consumer Contacts","7. What the Supervisor Checks","8. Annual Competency Review","9. Additional Review after Discipline","10. When a Worker Does Not Meet Competency","11. Provisional Hires, Allegations, and Waiver Participants","12. Responsibilities","13. Records and Compliance Monitoring","14. Staff Training","15. References","16. Related Policies and Forms","17. Approval","18. Revision History"],"version":"1.0","sample":false,"pack":"pa-hca","state":"Pennsylvania","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}