{"ref":"OH-HSP-SVC-01","title":"24-Hour Availability, On-Call and After-Hours Response","category":"Service delivery","summary":"Sets out how the Agency makes care available 24 hours a day, 7 days a week: the on-call system, nursing, physician, pharmacy and equipment availability, telephone triage and the Agency's response time standards, nursing in inpatient facilities, the after-hours call log, teaching families when to call, and testing the system.","inShort":["Hospice care is available 24 hours a day, 7 days a week. The after-hours number is (614) 555-0199.","The on-call nurse calls back within 15 minutes and starts out within 30 minutes when a visit is needed.","A physician, a pharmacy and an equipment supplier can be reached at any hour.","Write every after-hours call in the call log and hand over to the team the next business morning.","Teach families to call the Agency first for hospice problems and to call 911 in an emergency."],"primaryCitation":"ORC 3712.06(B)","citations":["ORC 3712.06(B)","OAC 3701-19-07(A)(2)","OAC 3701-19-14(D)","OAC 3701-19-10(B)(5)","OAC 3701-19-21(A)","OAC 3701-19-22(C)"],"federalCitations":["42 CFR §418.100(c)(2)","42 CFR §418.64(a)","42 CFR §418.106","42 CFR §418.204(a)"],"surveyorAsks":["Call your after-hours number now. Who answers, and how quickly does a nurse call back?","How is a physician reached at night or on a weekend?"],"forms":[{"ref":"OH-HSP-SVC-01-A","title":"After-Hours Call Log"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (ORC 3712.06(B); 42 CFR §418.100(c)(2))","5. The On-Call System","6. Telephone Triage and Response Times (Agency standard)","7. Inpatient Facilities","8. The After-Hours Call Log","9. Teaching Patients and Families","10. Monitoring and Testing","11. Responsibilities","12. Records and Compliance Monitoring","13. Staff Training","14. References","15. Related Policies and Forms","16. Approval","17. Revision History"],"version":"1.0","sample":false,"pack":"oh-hospice","state":"Ohio","service":"Hospice","guides":[{"path":"/guides/hospice-policies/","h1":"What policies are required for hospice?"},{"path":"/guides/hospice-conditions-of-participation/","h1":"Hospice Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}