{"ref":"OH-HSP-GOV-07","title":"Nondiscrimination, Civil Rights and Language Access","category":"Governance","summary":"States the Agency's nondiscrimination policy for patients and staff under Ohio's hospice rules and federal civil rights law, and sets out how the Agency provides free language assistance, qualified interpreters, auxiliary aids and reasonable modifications, gives the required notices, and handles discrimination grievances.","inShort":["Treat every patient, family member and coworker fairly. Never discriminate because of race, color, national origin, language, sex, age, religion or disability.","Always offer a free interpreter. Do not use children to interpret, and use family only if the patient asks after being offered a free interpreter.","Ask about hearing, vision or other communication needs and arrange free aids such as sign language interpreters or large print.","Write the patient's preferred language and the interpreter used in the record.","Report any complaint of discrimination the same day to the Section 1557 Coordinator, Pat Sample unless another person is named."],"primaryCitation":"OAC 3701-19-20(B)","citations":["OAC 3701-19-09(D)","OAC 3701-19-20(B)","OAC 3701-19-22.1(B)","OAC 5160-1-17.2(A)","ORC Chapter 4112"],"federalCitations":["45 CFR Part 92 (Section 1557)","45 CFR §92.7","45 CFR §92.8","45 CFR §92.10","45 CFR §92.11","45 CFR §92.201","45 CFR §92.202","45 CFR Part 80 (Title VI)","45 CFR Part 84 (Section 504)","45 CFR Part 91 (Age Discrimination Act)","42 CFR §418.52(a)(1)"],"surveyorAsks":["How do you serve a patient or family member who does not speak English or who is deaf?","Show me your notice of nondiscrimination and where it is posted."],"forms":[{"ref":"OH-HSP-GOV-07-A","title":"Notice of Nondiscrimination and Free Language Assistance"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (OAC 3701-19-20(B); 45 CFR §92.8(b))","5. Language Assistance (45 CFR §92.201; §92.8(d))","6. Effective Communication and Reasonable Modifications (45 CFR §92.202; §92.8(e)-(f))","7. Notices (45 CFR §92.10, §92.11)","8. Discrimination Grievances (45 CFR §92.8(c))","9. Admission and Discharge Decisions","10. Responsibilities","11. Records and Compliance Monitoring","12. Staff Training","13. References","14. Related Policies and Forms","15. Approval","16. Revision History"],"version":"1.0","sample":false,"pack":"oh-hospice","state":"Ohio","service":"Hospice","guides":[{"path":"/guides/hospice-policies/","h1":"What policies are required for hospice?"},{"path":"/guides/hospice-conditions-of-participation/","h1":"Hospice Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}