{"ref":"OH-HH-PR-04","title":"Language Access, Accessibility, and Nondiscrimination","category":"Client rights","summary":"Provides free, accurate and timely language assistance and auxiliary aids to every patient and representative who needs them; identifies needs at the first contact; uses qualified interpreters and translators and never minors except in an emergency; gives the notices of nondiscrimination and of available language help where Section 1557 applies; and handles discrimination complaints.","inShort":["Ask every patient at the first contact what language they prefer and whether they need an aid, such as sign language or large print.","Use a qualified interpreter, free of charge. Never use a child to interpret except for a moment in an emergency.","Do not use family or friends to interpret unless the patient asks for it in private with a qualified interpreter present, or there is an emergency.","Record every interpreter or aid you use in the visit note.","Tell the clinical manager if a patient’s communication needs are not being met."],"primaryCitation":"42 CFR §484.50(f)","citations":["OAC 5160-1-17.2(A)"],"federalCitations":["42 CFR §484.50(f)","42 CFR §484.50(a)(1)(i)","42 CFR §484.50(c)(12)","45 CFR Part 92","45 CFR Part 84","28 CFR Part 36"],"surveyorAsks":["How do you find out at intake what language a patient prefers and whether they need an auxiliary aid?","Show me how you documented the interpreter used for this patient’s admission visit."],"forms":[{"ref":"OH-HH-PR-04-A","title":"Language Assistance and Auxiliary Aids Record"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (42 CFR §484.50(f))","5. Identifying Language and Communication Needs","6. Interpreters","7. Written Translations and Alternative Formats","8. Patients With Disabilities","9. Notices","10. Qualified Bilingual Staff","11. Complaints of Discrimination","12. Responsibilities","13. Records and Compliance Monitoring","14. Staff Training","15. References","16. Related Policies and Forms","17. Approval","18. Revision History"],"version":"1.0","sample":false,"pack":"oh-hha","state":"Ohio","service":"Home health","guides":[{"path":"/guides/home-health-agency-policies/","h1":"What policies and procedures are required for home health agencies?"},{"path":"/guides/home-health-conditions-of-participation/","h1":"Home health Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}