{"ref":"OH-HC-CR-02","title":"Nondiscrimination, Language Access, and Effective Communication","category":"Client rights","summary":"States that the Agency serves clients without discrimination; provides qualified interpreters, translated materials and auxiliary aids free of charge so every client can communicate effectively; makes reasonable modifications for clients with disabilities; gives the notices that federal civil rights rules require; makes sure aides can communicate with the clients they serve; and handles discrimination grievances.","inShort":["We serve every client the same way, whatever their race, color, national origin, language, sex, age or disability.","If a client does not understand you well, call the office for a free interpreter. Never use a child to interpret.","Do not use family members as interpreters for important things, except in an emergency until an interpreter is found.","Offer help for hearing, vision or speech needs, such as large print, written notes or the relay service (711).","If a client says they were treated unfairly, tell the office the same day. Questions go to Pat Sample on (614) 555-0100."],"primaryCitation":"45 CFR §80.3","citations":["OAC 5160-1-17.2(A)","OAC 173-39-02(C)(1)(b)(i)","OAC 5160-44-31(B)(4), (5)","OAC 5160-45-03(A)(6)(d)"],"federalCitations":["45 CFR §80.3","45 CFR §80.4","45 CFR Part 92","42 U.S.C. §2000d","42 U.S.C. §12101 et seq.","29 U.S.C. §794"],"surveyorAsks":["How do you find out at intake whether a client needs an interpreter or another communication aid?","Who interprets for a client who speaks little English? Do you ever use family members or children?"],"forms":[{"ref":"OH-HC-CR-02-A","title":"Notice of Nondiscrimination and Availability of Language Assistance"},{"ref":"OH-HC-CR-02-B","title":"Interpreter and Communication Needs Record"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (45 CFR §80.3)","5. What Nondiscrimination Means in Practice","6. Section 1557 Coordinator","7. Identifying Communication Needs","8. Providing Language Assistance","9. Aides Who Can Communicate With the Client","10. Translated Written Materials","11. Effective Communication and Reasonable Modifications for People With Disabilities","12. Notices","13. Discrimination Grievances","14. Program Attestations","15. Responsibilities","16. Records and Compliance Monitoring","17. Staff Training","18. References","19. Related Policies and Forms","20. Approval","21. Revision History"],"version":"1.0","sample":false,"pack":"oh-hca","state":"Ohio","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}