{"ref":"OH-HC-BUS-02","title":"Electronic Visit Verification and Service Verification","category":"Business","summary":"Sets how the Agency uses Ohio's electronic visit verification (EVV) system for Medicaid visits that must be verified, how aides check in and out, when telephone or manual entry may be used, the annual signed consent required before GPS is used, how exceptions are resolved before claims are paid, and the ODA and ODM service verification items every visit record must contain.","inShort":["Check in with the EVV app when you arrive and check out when you leave, for every visit.","If the app does not work, use the telephone option. Manual entry needs a supervisor's approval and a reason.","GPS is only turned on if the client signed a consent for this year. The client can say no at any time.","Never change visit times to make a visit look different from what happened.","For help with the state EVV system, call 855-805-3505."],"primaryCitation":"OAC 5160-32-02","citations":["OAC 5160-32-01","OAC 5160-32-02","OAC 5160-32-03","OAC 173-39-01(B)","OAC 173-39-02.8(B)(7)","OAC 173-39-02.11(C)(6)","OAC 5160-44-31(B)(14), (15), (C)","OAC 5160-1-17.2(D)"],"federalCitations":["42 U.S.C. §1396b(l)"],"surveyorAsks":["Which of your services are subject to EVV, and which EVV system do you use?","How often do aides use manual entry, and why?"],"forms":[{"ref":"OH-HC-BUS-02-A","title":"Consent to Use GPS in Electronic Visit Verification"},{"ref":"OH-HC-BUS-02-B","title":"EVV Exception and Manual Entry Log"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (OAC 5160-32-02)","5. Visits Subject to EVV","6. The EVV System and the Data It Captures","7. How Aides Check In and Out","8. GPS and the Client's Consent","9. Exceptions and Corrections","10. Program Service Verification Items","11. Private-Pay Visits and Changes in the Law","12. Responsibilities","13. Records and Compliance Monitoring","14. Staff Training","15. References","16. Related Policies and Forms","17. Approval","18. Revision History"],"version":"1.0","sample":false,"pack":"oh-hca","state":"Ohio","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}