{"ref":"NC-HSP-VOL-01","title":"Patient Family Volunteer Program","category":"Human resources","summary":"Sets up the patient family volunteer program North Carolina requires as part of every hospice team: a Coordinator of Patient Family Volunteers, screening, job descriptions and personnel records, at least 12 hours of training on the 14 required topics, assignment and supervision, volunteer notes in the patient record, and (if Medicare-certified) volunteer hours of at least 5 percent of paid patient care hours with documented cost savings.","inShort":["Trained volunteers are part of every North Carolina hospice team.","Volunteers complete at least 12 hours of training on 14 required topics before seeing patients.","Volunteers do not give medicines, do aide or nursing tasks, lift patients, drive patients or handle their money.","Write a note after every contact: type of contact, what you did and how long.","Report any change in the patient, safety concern or suspected abuse to the nurse the same day."],"primaryCitation":"10A NCAC 13K .0402(a)","citations":["10A NCAC 13K .0102(4), (21)","10A NCAC 13K .0401(b), (d), (e)","10A NCAC 13K .0402(a), (b)","10A NCAC 13K .0501(4)","10A NCAC 13K .0901(b)(15)","G.S. 131E-201(6)"],"federalCitations":["42 CFR §418.78","42 CFR §418.100(g)","42 CFR §418.114(d)"],"surveyorAsks":["Who coordinates and supervises your patient family volunteers?","Show me this volunteer's training record. Did it total at least 12 hours and cover all 14 topics?"],"forms":[{"ref":"NC-HSP-VOL-01-A","title":"Volunteer Agreement and Training Record"},{"ref":"NC-HSP-VOL-01-B","title":"Volunteer Hours and Cost Savings Record"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (10A NCAC 13K .0402(a))","5. Volunteer Roles","5.1 What volunteers do not do","6. Recruiting and Retaining Volunteers","7. Screening and Records","7.1 Volunteer personnel records","8. Training","9. Assignment, Supervision and Documentation","10. Level of Activity and Cost Savings (If Medicare-Certified)","10.1 Falling short","11. Ending Service","12. Responsibilities","13. Records and Compliance Monitoring","14. Staff Training","15. References","16. Related Policies and Forms","17. Approval","18. Revision History"],"version":"1.0","sample":false,"pack":"nc-hospice","state":"North Carolina","service":"Hospice","guides":[{"path":"/guides/hospice-policies/","h1":"What policies are required for hospice?"},{"path":"/guides/hospice-conditions-of-participation/","h1":"Hospice Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}