{"ref":"NC-HC-SVC-01","title":"Scope of Services and Service Categories","category":"Service delivery","summary":"Describes the home care services the Agency is licensed for and offers, what each service includes, the tasks no worker performs under this manual, the Agency's position on medical equipment and supplies, how NC Medicaid personal care services fit within the services offered, and how a service is added to or dropped from the license.","inShort":["We provide only the services on our license: companion or sitter services and personal care services.","Do only the tasks on the client's plan of care and your assignment or task sheet.","Never give medications, do sterile or tube procedures, or restrain a client.","Companions, sitters, respite workers and homemakers never give hands-on care.","If someone asks you to do a task that is not on your sheet, say no politely and call your supervisor."],"primaryCitation":"10A NCAC 13J .1001(a)(1)","citations":["10A NCAC 13J .1001(a)(1)","10A NCAC 13J .0901(10), (13), (37)","10A NCAC 13J .0903(d), (g), (h)","10A NCAC 13J .1101(5)","10A NCAC 13J .1107(c)","10A NCAC 13J .1112","10A NCAC 13J .1501(2), (3)","G.S. 131E-136(1b), (1c), (2b), (3), (5)","G.S. 131E-138(a)","21 NCAC 36 .0221(b)","NC Medicaid Clinical Coverage Policy 3L, §3.3, §3.4, §4.2.1, §4.2.2, §6.1","DHSR Home Care Frequently Asked Questions, Q53"],"federalCitations":[],"surveyorAsks":["Show me your written description of the scope of services. Does it match the services listed on your license?","Which tasks may your in-home aides perform, and which tasks are they never allowed to perform?"],"forms":[{"ref":"NC-HC-SVC-01-A","title":"Services and Tasks Quick Reference"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (10A NCAC 13J .1001(a)(1))","5. Services the Agency May Offer Under This Manual","6. Services Not Provided Under This Manual","7. Tasks No Worker Performs","8. Home Medical Equipment and Supplies","9. NC Medicaid Personal Care Services","10. Adding, Changing or Stopping a Service","11. Telling Clients and Referral Sources","12. Responsibilities","13. Records and Compliance Monitoring","14. Staff Training","15. References","16. Related Policies and Forms","17. Approval","18. Revision History"],"version":"1.0","sample":false,"pack":"nc-hca","state":"North Carolina","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}