{"ref":"NC-HC-SAF-02","title":"Management of Emergency Care Situations in the Home","category":"Emergency preparedness","summary":"Sets what every worker does in a medical or other emergency in a client's home: call 911 first, give first aid within training, stay with the client, call the office and the on-call supervisor, and tell the family. Covers the Emergency Information Sheet kept in each home, specific emergencies, a client who does not answer the door, portable do-not-resuscitate orders and MOST forms, a death in the home, and follow-up and reporting.","inShort":["In any emergency, call 911 first, then stay with the client.","Give EMS the Emergency Information Sheet and any original DNR or MOST form.","Call the office or (919) 555-0199 as soon as the client is attended.","If a client does not answer the door, call the office and wait; do not force entry.","Complete an incident report before the end of your shift."],"primaryCitation":"10A NCAC 13J .1001(a)(5)","citations":["10A NCAC 13J .1001(a)(5)","10A NCAC 13J .1004(c)","10A NCAC 13J .1107(c)(5)","10A NCAC 13J .1110(g)","10A NCAC 13J .1504(6)","G.S. 90-21.17","NC Medicaid Clinical Coverage Policy 3L, §6.1.2(e)"],"federalCitations":[],"surveyorAsks":["Show me your policy on management of emergency care situations in the home.","Where is the emergency information for this client kept in the home?"],"forms":[{"ref":"NC-HC-SAF-02-A","title":"Emergency Information Sheet"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (10A NCAC 13J .1001(a)(5))","5. Emergency Information Sheet","6. Steps in Any Emergency","7. Specific Emergencies","8. Client Does Not Answer the Door","9. Portable DNR Orders, MOST Forms and CPR","10. Clients Receiving Hospice Care","11. Death in the Home","12. After the Emergency","13. Responsibilities","14. Records and Compliance Monitoring","15. Staff Training","16. References","17. Related Policies and Forms","18. Approval","19. Revision History"],"version":"1.0","sample":false,"pack":"nc-hca","state":"North Carolina","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}