{"ref":"NC-HC-GOV-05","title":"Inspections, State Complaint Investigations, and Plans of Correction","category":"Governance","summary":"Explains what happens when DHSR inspects the Agency or investigates a complaint, what staff do during a survey, how clients' right to object to record review is respected, how a plan of correction is prepared and filed within 10 working days, and how the Agency responds to an adverse action against its license.","inShort":["State surveyors can arrive at any time without notice. Ask to see their identification and call the person in charge right away.","Give surveyors the records they ask for at once. Never hide, change or add to a record during a survey.","Do not show the records of a client who has objected in writing to state review.","Answer surveyors' questions honestly. You are protected when you give them information.","The Agency fixes any problems found and sends the state a plan of correction within 10 working days."],"primaryCitation":"10A NCAC 13J .0904","citations":["10A NCAC 13J .0904","10A NCAC 13J .0905","10A NCAC 13J .0906(c), (d)","10A NCAC 13J .0907","10A NCAC 13J .0901(38)","G.S. 131E-140(b)","G.S. 131E-141","G.S. 131E-142(b)","G.S. 131E-144.6(a), (a1)","G.S. 131E-144.7"],"federalCitations":[],"surveyorAsks":["Who is in charge today, and how quickly can you give us access to records?","Has any client objected in writing to the Department reviewing their records? How do you know?"],"forms":[{"ref":"NC-HC-GOV-05-A","title":"Survey and Plan of Correction Record"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (10A NCAC 13J .0904)","5. When Surveys Happen","6. When Surveyors Arrive","7. Clients' Right to Object to Record Review","8. Complaint Investigations by DHSR","9. Plan of Correction","10. Adverse Action","11. Responsibilities","12. Records and Compliance Monitoring","13. Staff Training","14. References","15. Related Policies and Forms","16. Approval","17. Revision History"],"version":"1.0","sample":false,"pack":"nc-hca","state":"North Carolina","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}