{"ref":"NC-HC-GOV-02","title":"Agency Director, Order of Authority, and Service Supervisors","category":"Governance","summary":"Requires the Agency to designate an Agency Director who meets the qualifications in 10A NCAC 13J, defines the Agency Director's authority and duties and the order of authority when the Agency Director is absent, requires a designated supervisor for each service (a registered nurse for in-home aide services, with an alternate registered nurse so one is always available), and sets the five-working-day notice to DHSR when the Agency Director position becomes vacant.","inShort":["The Agency Director, Pat Sample, runs the Agency.","When the Agency Director is away, Jo Sample is in charge.","In-home aides are supervised by a registered nurse, Robin Sample, RN. A registered nurse is available whenever aides are working.","Companions and sitters have their own supervisor, named by the Agency. Ask the office who it is.","If you cannot reach your supervisor, call the office or the after-hours number, (919) 555-0199."],"primaryCitation":"10A NCAC 13J .1001(b)","citations":["10A NCAC 13J .1001(b)","10A NCAC 13J .1001(c)","10A NCAC 13J .1001(d)","10A NCAC 13J .1001(e)","10A NCAC 13J .1503","10A NCAC 13J .1107(f)","10A NCAC 13J .1110(g)","10A NCAC 13J .1504(6)","G.S. 131E-136(2a)","G.S. 131E-144.5","G.S. 90-640(a)","NC Medicaid Clinical Coverage Policy 3L, §7.10(a), (d)(5)"],"federalCitations":[],"surveyorAsks":["Who is your Agency Director, and how does that person meet the qualifications in 13J .1001(b)?","Who is in charge when the Agency Director is away? Show me where your policy defines the order of authority."],"forms":[{"ref":"NC-HC-GOV-02-A","title":"Agency Director, Order of Authority, and Supervisor Designation"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (10A NCAC 13J .1001(b))","5. Qualifications of the Agency Director","6. Authority and Duties of the Agency Director","7. Order of Authority","8. Service Supervisors","9. Vacancy and Change","10. Responsibilities","11. Records and Compliance Monitoring","12. Staff Training","13. References","14. Related Policies and Forms","15. Approval","16. Revision History"],"version":"1.0","sample":false,"pack":"nc-hca","state":"North Carolina","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}