{"ref":"NC-HC-EP-01","title":"Emergency Preparedness and Continuity of Services","category":"Emergency preparedness","summary":"Sets out how the Agency prepares for and keeps clients safe through hurricanes, tropical storms, flooding, tornadoes, winter storms and ice, extreme heat, long power outages, outbreaks, cyberattacks and loss of the office. 10A NCAC 13J requires a written policy on management of emergency care situations in the home and, where the Agency supplies medical equipment, backup for equipment or power failure; it sets no drill frequency for home care agencies. As the Agency's own standards, this plan ranks every client by priority, keeps an emergency contact and priority list current, gives each client an individual emergency plan, sets a staff call tree, keeps the office and records running, coordinates with county emergency management, and is tested every year.","inShort":["Every client has an emergency priority level and an emergency plan. Clients who cannot manage without us are contacted and served first.","Before a storm or other hazard, keep your phone charged and tell your supervisor if you can work and which areas you can reach.","Never drive through flooded roads or travel when officials warn it is dangerous. Your safety comes first.","If you cannot reach a client, or a client is in danger, call the office or on-call number. Call 911 if a life is in danger.","Write down every visit made, missed or shortened, and the reason."],"primaryCitation":"10A NCAC 13J .1001(a)(5)","citations":["10A NCAC 13J .1001(a)(5)","10A NCAC 13J .1112(4)","10A NCAC 13J .1101(1), (7), (8)","10A NCAC 13J .1110","10A NCAC 13J .1504(6)","10A NCAC 13J .1402(a)(2)(C)","NC Medicaid Clinical Coverage Policy 3L, §6.1.5(c)","NC Medicaid Clinical Coverage Policy 3L, §7.4"],"federalCitations":["45 CFR §164.308(a)(7)","45 CFR §164.312(a)(2)(ii)"],"surveyorAsks":["A hurricane warning is issued for your counties. Which clients do you contact first, and how do you know?","Show me your client emergency priority list. When was it last updated?"],"forms":[{"ref":"NC-HC-EP-01-A","title":"Client Emergency Priority and Contact List"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (10A NCAC 13J .1001(a)(5))","5. Risk Assessment","6. Client Priority Levels and Individual Plans","7. Before a Forecast Event","8. During the Event","9. Staff Communication","10. Keeping the Office and Records Running","11. Coordination with Others","12. After the Event and Testing the Plan","13. Responsibilities","14. Records and Compliance Monitoring","15. Staff Training","16. References","17. Related Policies and Forms","18. Approval","19. Revision History"],"version":"1.0","sample":false,"pack":"nc-hca","state":"North Carolina","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}