{"ref":"MO-HSP-VOL-01","title":"Volunteer Program","category":"Human resources","summary":"Sets out how the Agency recruits, screens, orients, trains, supervises and records the work of volunteers, the Missouri requirement that volunteer administrative and direct patient care hours equal at least five percent of the total patient care hours of paid employees and contract staff, how that level is measured, and, if the Agency is Medicare-certified, the cost savings record.","inShort":["Volunteers are part of the hospice team. Missouri requires volunteer hours to equal at least five percent of paid patient care hours.","Finish your orientation, screening and dementia training before your first assignment.","Write down the date, the type of service and your start and end times for every assignment, within 48 hours.","Do only the tasks in your role. Volunteers never give medicines, handle a patient's money or drive patients in their own cars.","If you notice a change in the patient, a safety risk or possible abuse, call the on-call nurse or Quinn Sample right away."],"primaryCitation":"19 CSR 30-35.010(2)(J)","citations":["19 CSR 30-35.010(2)(J)","19 CSR 30-35.010(2)(M)1.B(XIII)","19 CSR 30-35.010(2)(M)2","19 CSR 30-35.010(1)(A)12, 14","19 CSR 30-35.010(2)(G)7.A","RSMo §197.250(5)"],"federalCitations":["42 CFR §418.78","42 CFR §418.100(g)(3)"],"surveyorAsks":["Show me how you calculate your volunteer hours as a percentage of paid patient care hours, and the result for the last twelve months.","Show me this patient care volunteer's orientation. Does it cover all the topics, including dementia training?"],"forms":[{"ref":"MO-HSP-VOL-01-A","title":"Volunteer Agreement and Orientation Record"},{"ref":"MO-HSP-VOL-01-B","title":"Volunteer Hours and Level of Activity Record"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (19 CSR 30-35.010(2)(J)1)","5. Volunteer Roles","6. Recruitment, Screening and Retention","7. Orientation and Training","8. Supervision and Recording of Service","9. Measuring the Five Percent Level","10. Cost Savings (If Medicare-Certified)","11. Ending Volunteer Service","12. Responsibilities","13. Records and Compliance Monitoring","14. Staff Training","15. References","16. Related Policies and Forms","17. Approval","18. Revision History"],"version":"1.0","sample":false,"pack":"mo-hospice","state":"Missouri","service":"Hospice","guides":[{"path":"/guides/hospice-policies/","h1":"What policies are required for hospice?"},{"path":"/guides/hospice-conditions-of-participation/","h1":"Hospice Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}