{"ref":"MO-HSP-GOV-07","title":"Civil Rights, Nondiscrimination and Language Access","category":"Governance","summary":"Commits the Agency to serve everyone without discrimination, sets out the Section 1557 duties that apply to a hospice receiving federal funds (coordinator, written procedures, notices, taglines, training and grievances), and explains how staff get interpreters, auxiliary aids and reasonable modifications so every patient and family can understand and take part in their care.","inShort":["Sample Agency, LLC serves everyone without discrimination based on race, color, national origin, language, sex, age or disability.","Interpreters and sign language interpreters are free. Never ask a child to interpret, and do not use family members for consent or end-of-life decisions.","Ask every patient and family which language they prefer, and write down when an interpreter was used.","Pass any request for a disability accommodation, or any discrimination complaint, to the Section 1557 Coordinator.","Never treat anyone worse because they complained."],"primaryCitation":"45 CFR Part 92","citations":["19 CSR 30-35.010(1)(F)3.B","19 CSR 30-35.010(1)(F)3.C-F"],"federalCitations":["45 CFR §92.7","45 CFR §92.8","45 CFR §92.9","45 CFR §92.10","45 CFR §92.11","45 CFR Part 80","45 CFR Part 84","45 CFR Part 91","42 CFR §489.10","42 CFR §418.52(c)"],"surveyorAsks":["Who is your Section 1557 Coordinator?","Show me your notice of nondiscrimination and where it is posted."],"forms":[{"ref":"MO-HSP-GOV-07-A","title":"Notice of Nondiscrimination and Language Assistance"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (45 CFR §92.8(b))","5. Section 1557 Coordinator","6. Language Access Procedure (45 CFR §92.8(d))","7. Effective Communication for People With Disabilities (45 CFR §92.8(e))","8. Reasonable Modifications (45 CFR §92.8(f))","9. Notices","10. Discrimination Grievances (45 CFR §92.8(c))","11. Training (45 CFR §92.9)","12. Medicare Civil Rights Clearance","13. Responsibilities","14. Records and Compliance Monitoring","15. Staff Training","16. References","17. Related Policies and Forms","18. Approval","19. Revision History"],"version":"1.0","sample":false,"pack":"mo-hospice","state":"Missouri","service":"Hospice","guides":[{"path":"/guides/hospice-policies/","h1":"What policies are required for hospice?"},{"path":"/guides/hospice-conditions-of-participation/","h1":"Hospice Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}