{"ref":"MO-HSP-GOV-06","title":"Hospice Program, Scope of Services and Policy Index","category":"Governance","summary":"Describes the Agency's hospice program as Missouri defines it, lists every service the Agency provides and whether it is given by direct employees or under contract, sets the 24-hour availability standard, describes how services are explained to patients and families, and indexes the policy manual the Department reviews for certification.","inShort":["Sample Agency, LLC gives physical, emotional, social and spiritual care to dying people and their families, at home and in inpatient settings.","Nursing, social work, spiritual care and bereavement care are given by staff the Agency pays directly.","A nurse can be reached by phone 24 hours a day at (573) 555-0199. When needed, an emergency visit is made within 90 minutes.","At admission, give the family the Description of Hospice Services and explain it.","Use only the current version of each policy. Ask the Administrator if you are unsure which version is current."],"primaryCitation":"19 CSR 30-35.010(1)(E)","citations":["RSMo §197.250(5)","RSMo §197.252.2","19 CSR 30-35.010(1)(A)15","19 CSR 30-35.010(1)(E)","19 CSR 30-35.010(2)(G)","19 CSR 30-35.010(1)(H)","19 CSR 30-35.030(1)","13 CSR 70-50.010(4)-(5)"],"federalCitations":["42 CFR §418.100(a), (c)","42 CFR §418.64","42 CFR §418.108"],"surveyorAsks":["Which services do you provide through direct employees and which under contract?","How do patients and families get nursing help at 2 a.m.?"],"forms":[{"ref":"MO-HSP-GOV-06-A","title":"Description of Hospice Services"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (19 CSR 30-35.010(1)(E)2; (2)(G))","5. Services and How They Are Provided","6. Available Twenty-Four Hours","7. Where Care Is Given","8. Explaining Services to Patients and Families","9. The Policy Manual","10. Keeping the Manual Current","11. Responsibilities","12. Records and Compliance Monitoring","13. Staff Training","14. References","15. Related Policies and Forms","16. Approval","17. Revision History"],"version":"1.0","sample":false,"pack":"mo-hospice","state":"Missouri","service":"Hospice","guides":[{"path":"/guides/hospice-policies/","h1":"What policies are required for hospice?"},{"path":"/guides/hospice-conditions-of-participation/","h1":"Hospice Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}