{"ref":"MO-HH-PR-04","title":"Language Access, Accessibility, and Effective Communication","category":"Client rights","summary":"Sets out how the Agency gives information to patients in plain language and in a way that is accessible and timely: free qualified interpreters and written translations for people with limited English proficiency, free auxiliary aids and services for people with disabilities, the limits on using family members and children to interpret, Relay Missouri, and how the need is identified, recorded and met at every visit.","inShort":["Ask about language and communication needs at referral, and arrange help before the first visit.","Use a qualified interpreter, in person, by video or by phone. It is always free for the patient.","Never use a child to interpret, except for a moment in an emergency while you get an interpreter.","Do not use family members to interpret unless the patient asks in private and it is documented.","Use Relay Missouri or 711 for patients who are deaf or hard of hearing.","Record the interpreter or aid used on Form MO-HH-PR-04-A."],"primaryCitation":"42 CFR §484.50(f) (adopted by 19 CSR 30-26.010(1)(A))","citations":["19 CSR 30-26.010(1)(A)"],"federalCitations":["42 CFR §484.50(a)(1)(i)","42 CFR §484.50(c)(12)","42 CFR §484.50(f)","45 CFR §92.201","45 CFR Part 84","28 CFR Part 36"],"surveyorAsks":["How do you identify a patient's preferred language and communication needs?","This patient speaks limited English. Who interpreted at the admission visit, and is that person qualified?"],"forms":[{"ref":"MO-HH-PR-04-A","title":"Language Assistance and Auxiliary Aids Record"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (42 CFR §484.50(a)(1)(i), (c)(12), (f); 45 CFR Part 92)","5. Identifying Language and Communication Needs","6. Interpreters","6.1 Remote Interpreting Quality","7. Written Translations and Alternative Formats","8. Patients With Disabilities","9. Telling Patients About These Services","10. Recording What Was Provided","11. Concerns and Complaints","12. Responsibilities","13. Records and Compliance Monitoring","14. Staff Training","15. References","16. Related Policies and Forms","17. Approval","18. Revision History"],"version":"1.0","sample":false,"pack":"mo-hha","state":"Missouri","service":"Home health","guides":[{"path":"/guides/home-health-agency-policies/","h1":"What policies and procedures are required for home health agencies?"},{"path":"/guides/home-health-conditions-of-participation/","h1":"Home health Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}