{"ref":"MO-HH-GOV-08","title":"Nondiscrimination and Civil Rights Compliance","category":"Governance","summary":"Commits the Agency to admit, treat, and employ people without discrimination; to provide auxiliary aids and language services at no cost; to keep civil rights compliance records for Medicare, MO HealthNet and the Office for Civil Rights; and to handle discrimination complaints, under Section 1557, Title VI, Section 504, the Age Discrimination Act, the ADA, the Missouri Human Rights Act and 42 CFR §484.50(c)(11) and (f).","inShort":["We serve and employ people without regard to race, color, national origin, sex, age, disability, religion or ancestry.","Patients get interpreters and help for disabilities at no cost.","Do not ask family members, especially children, to interpret. Call the office to arrange an interpreter.","Anyone may complain about discrimination without fear of retaliation.","Tell the Administrator about any discrimination complaint right away."],"primaryCitation":"Section 1557 of the Affordable Care Act (45 CFR Part 92)","citations":["RSMo §213.010","RSMo §213.055","RSMo §213.065","13 CSR 70-3.030(3)(A)18"],"federalCitations":["42 CFR §484.50(c)(11)","42 CFR §484.50(f)","45 CFR Part 92","45 CFR Part 80","45 CFR Part 84","45 CFR Part 91","28 CFR Part 36","42 CFR §489.10"],"surveyorAsks":["How do patients know they will not be discriminated against? Show me your notice.","What do you do when a patient is deaf or does not speak English?"],"forms":[{"ref":"MO-HH-GOV-08-A","title":"Notice of Nondiscrimination"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (Section 1557 of the Affordable Care Act (45 CFR Part 92))","5. What This Means in Practice","6. Notice of Nondiscrimination","7. Civil Rights Compliance Records","8. Complaints of Discrimination","9. Responsibilities","10. Records and Compliance Monitoring","11. Staff Training","12. References","13. Related Policies and Forms","14. Approval","15. Revision History"],"version":"1.0","sample":false,"pack":"mo-hha","state":"Missouri","service":"Home health","guides":[{"path":"/guides/home-health-agency-policies/","h1":"What policies and procedures are required for home health agencies?"},{"path":"/guides/home-health-conditions-of-participation/","h1":"Home health Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}