{"ref":"MO-HH-GOV-05","title":"Surveys, Complaint Investigations, Deficiencies, and Plans of Correction","category":"Governance","summary":"Sets out how the Agency receives Department surveyors (surveys may be unannounced and follow Medicare standards), what staff do during a survey or complaint investigation, how the Agency answers the deficiency list with a written plan of correction within 10 calendar days of receiving the report, how it may dispute findings, and how corrections are checked and reported to the governing body.","inShort":["Department surveyors can arrive at the office or join your home visit without notice.","Greet them, ask for identification, and tell the Administrator and the clinical manager right away.","Answer surveyors' questions truthfully and help them find the records they ask for.","The Agency sends a written plan to fix any problems within 10 calendar days of getting the report.","Never ask a patient or coworker whether they made a complaint, and never retaliate."],"primaryCitation":"19 CSR 30-26.010(2)(E)","citations":["19 CSR 30-26.010(1)(A)","19 CSR 30-26.010(2)(E)","19 CSR 30-26.010(2)(F)","19 CSR 30-26.010(2)(H)","RSMo §197.415.2(2), .4","RSMo §197.425","RSMo §197.430","RSMo §197.435","RSMo §197.440","RSMo §197.478"],"federalCitations":[],"surveyorAsks":["Who is in charge today, and how quickly can you give us a list of current patients and staff?","Show me the plan of correction for your last survey and the evidence that each correction was made and sustained."],"forms":[{"ref":"MO-HH-GOV-05-A","title":"Survey and Plan of Correction Tracking Record"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (19 CSR 30-26.010(2)(E))","5. When a Surveyor Arrives","6. Complaint Investigations","7. Plan of Correction","8. Disputing a Finding","9. Public Posting of Survey Results","10. Accreditation","11. Enforcement","12. Responsibilities","13. Records and Compliance Monitoring","14. Staff Training","15. References","16. Related Policies and Forms","17. Approval","18. Revision History"],"version":"1.0","sample":false,"pack":"mo-hha","state":"Missouri","service":"Home health","guides":[{"path":"/guides/home-health-agency-policies/","h1":"What policies and procedures are required for home health agencies?"},{"path":"/guides/home-health-conditions-of-participation/","h1":"Home health Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}