{"ref":"MO-HC-GOV-04","title":"Program and Fiscal Monitoring, Plans of Correction, and Access to Records","category":"Governance","summary":"Prepares the Agency for MMAC program and fiscal monitoring and MO HealthNet record requests: who hosts a monitor, how records and staff are made available, the ten-day plan of correction and 45-day correction time frames in the participation agreement, the ten-business-day records rule, the protective actions DSDS and MMAC may take, and how findings are tracked to closure.","inShort":["State monitors from MMAC and DHSS can visit with or without notice. Be polite and tell the office manager right away.","Give monitors the records and people they ask for. Answer their questions truthfully.","Never change, back-date or remove a record because of a review.","The Agency sends a plan of correction within ten calendar days of a statement of deficiencies and fixes problems within 45 days of the exit meeting.","If you are asked to help fix a finding, do it by the date you are given."],"primaryCitation":"19 CSR 15-7.021(18)(T)","citations":["19 CSR 15-7.021(3)","19 CSR 15-7.021(4)","19 CSR 15-7.021(5)(C)","19 CSR 15-7.021(18)(T)","19 CSR 15-7.021(18)(V)","19 CSR 15-7.021(24)","13 CSR 70-91.010(3)(B)","13 CSR 70-3.030(3)(A)16","13 CSR 70-3.030(3)(A)27","13 CSR 70-3.030(4)","13 CSR 70-3.030(5)(C)","13 CSR 70-3.320(3)(O)","MMAC In-Home Services Program Requirements 5.13.2, 5.14-5.17, 5.19","MMAC In-Home Services Assurances, item 23","MMAC Terms and Conditions 3.c, 11"],"federalCitations":[],"surveyorAsks":["Who is in charge when a monitor arrives unannounced, and where are your records?","Show me your last statement of deficiencies, your plan of correction and the date you sent it."],"forms":[{"ref":"MO-HC-GOV-04-A","title":"Monitoring Visit and Plan of Correction Record"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (19 CSR 15-7.021(18)(T))","5. Who May Monitor, Audit or Investigate","6. When a Monitor Arrives","7. Requests for Records","8. Statement of Deficiencies and Plan of Correction","9. Protective Actions, Sanctions and Termination","10. Tracking Findings to Closure","11. Responsibilities","12. Records and Compliance Monitoring","13. Staff Training","14. References","15. Related Policies and Forms","16. Approval","17. Revision History"],"version":"1.0","sample":false,"pack":"mo-hca","state":"Missouri","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}