{"ref":"MO-HC-EP-01","title":"Emergency Preparedness, Disaster Service Delivery, and Service Interruptions","category":"Emergency preparedness","summary":"The Agency's emergency and disaster plan for in-home services: the types of emergencies, who decides to interrupt scheduled services, the participant emergency priority list, working with DSDS, MMAC and local emergency operations centers, keeping services going on holidays, weekends, in bad weather and during staff shortages, notifying participants of interruptions, EVV and records during outages, recovery, and annual review and exercise.","inShort":["In bad weather, a disaster or an outage, the disaster coordinator, Avery Sample, decides whether visits go ahead.","Keep your phone on and answer calls from the office. Tell the office at once if you cannot safely reach a home.","Participants who live alone or need daily care are contacted and served first.","At each visit, check that the participant has food, water, medicine, heat or cooling and a way to call for help.","If EVV is down, use offline mode or the backup procedure, and tell the office."],"primaryCitation":"MMAC In-Home Services Program Requirements 5.10","citations":["MMAC In-Home Services Program Requirements 5.10, 5.10.1","MMAC In-Home Services Assurances, items 10 and 11","19 CSR 15-7.010(6)(A), (C)","19 CSR 15-7.010(16)(F), (G)","19 CSR 15-7.021(18)(C), (18)(L)","19 CSR 15-7.021(4)(A)5","19 CSR 15-7.021(22)(A)","13 CSR 70-3.320(2)(G), (H)","13 CSR 70-3.320(3)(I), (K), (M)7"],"federalCitations":["45 CFR §164.510(b)(4)","45 CFR §164.308(a)(7)"],"surveyorAsks":["Who decides whether visits go ahead in an ice storm, and how do participants find out?","Show me your participant emergency priority list. When was it last updated?"],"forms":[{"ref":"MO-HC-EP-01-A","title":"Participant Emergency Priority and Contact List"},{"ref":"MO-HC-EP-01-B","title":"Notice of Service Interruption"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (MMAC In-Home Services Program Requirements 5.10)","5. Types of Emergencies","6. Who Decides","7. The Participant Emergency Priority List","8. Keeping Services Going","9. Notifying Participants","10. Working With DSDS, MMAC and Local Emergency Operations Centers","11. Workers During an Emergency","12. EVV, Records and Systems During an Outage","13. Recovery and Review","14. Responsibilities","15. Records and Compliance Monitoring","16. Staff Training","17. References","18. Related Policies and Forms","19. Approval","20. Revision History"],"version":"1.0","sample":false,"pack":"mo-hca","state":"Missouri","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}