{"ref":"MO-HC-CR-02","title":"Nondiscrimination, Accessibility, and Language Access","category":"Client rights","summary":"Commits the Agency to accept and serve participants without discrimination, to make its services accessible to people with disabilities through reasonable accommodation and auxiliary aids, and to give people with limited English proficiency meaningful access through qualified interpreters, translated documents and multilingual staff, free of charge. Sets out the notices of nondiscrimination and language assistance, the Section 1557 coordinator and grievance procedure for an agency with 15 or more employees, and how staff arrange an interpreter.","inShort":["We serve everyone without discrimination, whatever their race, color, national origin, language, religion, sex, age or disability.","Ask each participant which language they prefer. If they need an interpreter, the office arranges one free of charge.","Do not ask family members, and never children, to interpret, except for a short time in an emergency.","People who are deaf or hard of hearing can use Relay Missouri, sign language interpreters or written information in large print.","Tell the office if a participant asks for a change because of a disability. The supervisor decides quickly."],"primaryCitation":"19 CSR 15-7.010(14)","citations":["19 CSR 15-7.010(4)(A)","19 CSR 15-7.010(14)(A), (C)","19 CSR 15-7.010(16)(A)","19 CSR 15-7.021(18)(O)5","13 CSR 70-3.030(3)(A)18","MMAC In-Home Services Program Requirements 5.2","MMAC Terms and Conditions 1.b","19 CSR 10-2.010"],"federalCitations":["42 U.S.C. §2000d (Title VI of the Civil Rights Act of 1964)","29 U.S.C. §794 (Section 504 of the Rehabilitation Act of 1973)","42 U.S.C. §12101 et seq. (Americans with Disabilities Act)","42 U.S.C. §6101 et seq. (Age Discrimination Act of 1975)","42 U.S.C. §18116 (Section 1557 of the Affordable Care Act)","45 CFR §§92.7, 92.8, 92.9, 92.10, 92.11, 92.201"],"surveyorAsks":["Show me your notice of nondiscrimination and where it is posted and given to participants.","A participant speaks only Vietnamese: walk me through how you would start services."],"forms":[{"ref":"MO-HC-CR-02-A","title":"Notice of Nondiscrimination and Language Assistance"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (19 CSR 15-7.010(14))","5. Accepting Participants Without Discrimination","6. Language Access","7. Disability Access and Reasonable Accommodation","8. Notices","9. Section 1557 Coordinator and Grievance Procedure","10. Written Procedures and Resource List","11. Civil Rights Compliance with MO HealthNet","12. Responsibilities","13. Records and Compliance Monitoring","14. Staff Training","15. References","16. Related Policies and Forms","17. Approval","18. Revision History"],"version":"1.0","sample":false,"pack":"mo-hca","state":"Missouri","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}