{"ref":"MO-HC-CR-01","title":"Participant Rights and Grievance Information","category":"Client rights","summary":"Sets out the written statement of participant rights the Agency gives and reviews with each participant (and the primary caregiver when appropriate) at the time service is initiated: the six minimum rights in 19 CSR 15-7.021(18)(O), the further rights the Agency grants, the confidentiality statement covering both personal and medical information, how participants learn the grievance procedure and the state contacts, and how receipt is documented. With Policy MO-HC-ETH-01 it is the Agency's policy under MMAC Proposal for Contract, Section VI, item 5.","inShort":["Every participant gets the Statement of Participant Rights and the Confidentiality Statement at the start of services, and we go over them together.","Treat every participant with respect and dignity, and keep all personal and medical information confidential.","The participant directs how authorized tasks are done, within the care plan.","If a participant wants to complain, help them reach Pat Sample at (573) 555-0100. They may also contact DSDS. No one is ever punished for complaining.","Abuse, neglect or exploitation is reported to the hotline at 1-800-392-0210, not handled as a complaint."],"primaryCitation":"19 CSR 15-7.021(18)(O)","citations":["19 CSR 15-7.021(18)(O)1-6","19 CSR 15-7.021(18)(I)","19 CSR 15-7.021(18)(P)","19 CSR 15-7.021(24)(B)5","19 CSR 15-7.010(9)(C)","13 CSR 70-91.010(3)(F)","RSMo 192.2475.9, .15","MMAC In-Home Services Program Requirements 5.1","MMAC In-Home Services Proposal for Contract, Section VI, item 5","MO HealthNet Personal Care Provider Manual §2.2 (Participant's Rights and Procedures)"],"federalCitations":["45 CFR §164.520"],"surveyorAsks":["Show me the statement of participant rights you give at the start of services, and where this participant signed for it.","How do you review the rights with a participant who cannot read, does not read English, or relies on a primary caregiver?"],"forms":[{"ref":"MO-HC-CR-01-A","title":"Statement of Participant Rights"},{"ref":"MO-HC-CR-01-B","title":"Confidentiality Statement: Personal and Medical Information"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (19 CSR 15-7.021(18)(O))","5. The Six Rights Missouri Requires","6. Further Rights in the Agency's Statement","7. The Confidentiality Statement","8. Giving and Reviewing the Statement at the Start of Services","9. Reviewing the Statement Again","10. Grievance Information Given to Every Participant","11. Employees","12. Responsibilities","13. Records and Compliance Monitoring","14. Staff Training","15. References","16. Related Policies and Forms","17. Approval","18. Revision History"],"version":"1.0","sample":false,"pack":"mo-hca","state":"Missouri","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}