{"ref":"MO-HC-BUS-02","title":"Electronic Visit Verification","category":"Business","summary":"Every Medicaid-funded personal care, advanced personal care, homemaker, chore and in-home respite visit is recorded in an approved EVV system linked to the state aggregator. Participants are told EVV is required; workers are identified by their Family Care Safety Registry number; manual entries are rare, justified and made by a supervisor; the Agency logs in to the aggregator at least weekly, reports suspected falsification to MMAC within two business days, reports a change of EVV vendor within 30 days, and keeps EVV data at least six years.","inShort":["Check in through EVV when you start care in the participant's home and check out when you finish, before you leave.","Use only your own login. Never check in or out for someone else, or when you are not in the home.","If EVV does not work, call the office before you leave the home. Only a supervisor can make a manual entry.","Record the tasks you did, as the system asks.","Recording false visit times is falsification and is reported to MMAC within two business days."],"primaryCitation":"13 CSR 70-3.320","citations":["13 CSR 70-3.320(1)(A)-(O)","13 CSR 70-3.320(2)(A)-(L)","13 CSR 70-3.320(3)(A)-(O)","13 CSR 70-3.030(2)(C)","13 CSR 70-3.030(3)(A)7","13 CSR 70-3.030(3)(A)16","19 CSR 15-7.021(17)","19 CSR 15-7.021(24)(A)2","RSMo 208.909","MMAC In-Home Services Proposal for Contract, Section II and Section VI item 17","MO HealthNet Personal Care Provider Manual §§2.1, 2.5"],"federalCitations":["42 U.S.C. §1396b(l)"],"surveyorAsks":["Which EVV vendor do you use, and when did you last log in to the aggregator?","Show me last month's manual entries and the justification for each one."],"forms":[{"ref":"MO-HC-BUS-02-A","title":"Participant Notice: Electronic Visit Verification"},{"ref":"MO-HC-BUS-02-B","title":"EVV Manual Entry and Exception Log"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (13 CSR 70-3.320(2)(B))","5. Services That Use EVV, and Services That Are Exempt","6. The Agency's EVV System","7. Participants and EVV","8. What Workers Do at Each Visit","9. Manual Entries, Adjustments and Exceptions","10. Daily Interface and Weekly Aggregator Review","11. Suspected Falsification","12. Changing EVV Vendors","13. Responsibilities","14. Records and Compliance Monitoring","15. Staff Training","16. References","17. Related Policies and Forms","18. Approval","19. Revision History"],"version":"1.0","sample":false,"pack":"mo-hca","state":"Missouri","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}