{"ref":"MO-HC-ANE-03","title":"Misappropriation, Falsification, and Protecting Participants During an Investigation","category":"Safeguarding","summary":"How the Agency reports misappropriation of participant property or funds and falsification of service delivery documents, and how it protects participants whenever an employee is accused of abuse, neglect, exploitation, misappropriation or falsification: removing the worker from the participant, keeping services going, preserving records, cooperating with DHSS and MMAC investigators, the Agency's own review, outcomes, repayment and protection from retaliation.","inShort":["Taking a participant's money or belongings, or falsifying visit records, is a crime. Report any suspicion to DHSS at 1-800-392-0210.","Tell the office the same day if EVV records look wrong. Suspected EVV falsification must reach MMAC within two business days.","If you are accused, you will be taken off that participant's case while it is looked into. Do not contact the participant.","Answer investigators truthfully and never change, delete or add to any record.","No one may punish you or the participant for reporting."],"primaryCitation":"RSMo 192.2480","citations":["RSMo 192.2480","RSMo 192.2490","RSMo 192.2425","RSMo 192.2475.9","RSMo 192.2500","19 CSR 15-7.021(4)","19 CSR 15-7.021(18)(B)","19 CSR 15-7.021(18)(V)","13 CSR 70-3.320(2)(I)","13 CSR 70-3.030(3)(A)16.A, 24, 26, 27","MMAC In-Home Services Program Requirements 4.1.3, 5.12, 5.19","MMAC In-Home Services Proposal for Contract, Section VI item 4"],"federalCitations":[],"surveyorAsks":["An aide is accused of taking a participant's money. What happens before the aide's next visit?","How do you make sure the participant still gets services while the aide is off the case?"],"forms":[{"ref":"MO-HC-ANE-03-A","title":"Investigation and Protective Action Record"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (RSMo 192.2480)","5. Reporting","6. Immediate Protective Actions","7. Cooperating With Investigations","8. The Agency's Own Review","9. Outcomes","10. No Retaliation and Confidentiality","11. Responsibilities","12. Records and Compliance Monitoring","13. Staff Training","14. References","15. Related Policies and Forms","16. Approval","17. Revision History"],"version":"1.0","sample":false,"pack":"mo-hca","state":"Missouri","service":"Home care","guides":[{"path":"/guides/abuse-neglect-exploitation-reporting/","h1":"Abuse, neglect and exploitation policies: what each state requires"},{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}