{"ref":"MO-HC-ADM-02","title":"Initiation of Services and Participant Information Packet","category":"Service delivery","summary":"Sets out the start-of-services visit at which the Agency gives and reviews, at the time service is initiated, the statement of participant rights, the confidentiality statement, the code of ethics, the grievance procedure, the office contact notice, the EVV notice, the nondiscrimination and language assistance notice, advance directive information, the Notice of Privacy Practices and the other start-of-services information, confirms the care plan with the participant, makes sure the worker has the care plan before the first visit, and records it all on one signed checklist.","inShort":["Every new participant has a start-of-services visit on or before the first day of service.","At the visit we give and explain the rights statement, confidentiality statement, code of ethics, how to complain and the other papers on the checklist.","The participant signs the start of services checklist. Never delay services because someone will not sign.","Before your first visit, read the participant's care plan and task sheet, and keep them confidential.","Always wear your Agency identification badge so the participant can see it."],"primaryCitation":"19 CSR 15-7.021(18)(O)","citations":["19 CSR 15-7.021(9)","19 CSR 15-7.021(18)(F), (I), (O), (P), (R), (S)","19 CSR 15-7.021(22)(C)","19 CSR 15-7.010(16)(F)","13 CSR 70-91.010(3)(D)1","13 CSR 70-3.320(2)(A)","MMAC In-Home Services Program Requirements 2.3.d, e","MO HealthNet Personal Care Provider Manual §§2.2, 2.5, 3.1"],"federalCitations":["45 CFR §164.520(c)(2)","45 CFR §§92.10, 92.11"],"surveyorAsks":["Show me what a new participant receives at the start of services, and the checklist this participant signed.","When was this participant's start-of-services visit compared with the first day of service?"],"forms":[{"ref":"MO-HC-ADM-02-A","title":"Start of Services Checklist and Participant Acknowledgment"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (19 CSR 15-7.021(18)(O))","5. Arranging the Start-of-Services Visit","6. What the Participant Receives","7. Confirming the Care Plan","8. Preparing the Worker","9. Signing the Checklist","10. When Services Must Begin Before the Visit","11. After the Visit","12. Responsibilities","13. Records and Compliance Monitoring","14. Staff Training","15. References","16. Related Policies and Forms","17. Approval","18. Revision History"],"version":"1.0","sample":false,"pack":"mo-hca","state":"Missouri","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}