{"ref":"MI-HSP-GOV-06","title":"Civil Rights, Nondiscrimination and Communication Access","category":"Governance","summary":"Commits the Agency to admit, care for and employ people without discrimination, as Michigan's hospice law, Michigan's patient rights statute and federal civil rights laws require; and sets out how the Agency communicates with patients who do not speak English or who have hearing, vision, speech or cognitive impairments, and how it safeguards glasses, dentures and hearing aids.","inShort":["Treat every patient, family member and coworker fairly, whatever their race, religion, national origin, sex, age, disability, marital status, sexual orientation or how they pay.","If a patient or caregiver does not speak English well, use a qualified interpreter. It is free for them.","Do not ask children or family members to interpret, except in an emergency.","Keep glasses, dentures and hearing aids safe and within the patient's reach. Report any loss the same day.","Anyone can raise a concern about unfair treatment without fear of retaliation."],"primaryCitation":"MCL 333.21413(1)(c)","citations":["MCL 333.21413(1)(c)","MCL 333.20201(2)(a)","Mich. Admin. Code R 325.45219","Mich. Admin. Code R 325.45231(3)","MCL 37.2302"],"federalCitations":["45 CFR Part 92","45 CFR Part 84","42 U.S.C. §2000d","42 U.S.C. §12101 et seq.","42 CFR §418.52(a)"],"surveyorAsks":["How do you communicate with a patient who speaks only Arabic or Spanish?","How would a deaf patient take part in the admission visit?"],"forms":[{"ref":"MI-HSP-GOV-06-A","title":"Notice of Nondiscrimination and Free Language Assistance"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (MCL 333.21413(1)(c))","5. Fair Admission and Care","6. Communication Access","7. Safeguarding Sensory Items","8. Concerns About Discrimination","9. Responsibilities","10. Records and Compliance Monitoring","11. Staff Training","12. References","13. Related Policies and Forms","14. Approval","15. Revision History"],"version":"1.0","sample":false,"pack":"mi-hospice","state":"Michigan","service":"Hospice","guides":[{"path":"/guides/hospice-policies/","h1":"What policies are required for hospice?"},{"path":"/guides/hospice-conditions-of-participation/","h1":"Hospice Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}