{"ref":"MI-HH-GOV-07","title":"Nondiscrimination and Civil Rights Compliance","category":"Governance","summary":"Commits the Agency to accept and serve patients, and to employ staff, without discrimination on the grounds federal and Michigan law protect; sets out the notice of nondiscrimination and language assistance, the grievance procedure for civil rights complaints, and how the Agency meets the Michigan Medicaid nondiscrimination condition, under Section 1557 (45 CFR Part 92), Title VI, Section 504, the Age Discrimination Act, the ADA, and Michigan’s Elliott-Larsen and Persons with Disabilities Civil Rights Acts.","inShort":["Treat every patient and coworker fairly. We do not discriminate for any reason the law protects.","Interpreters, sign language and large print are free for patients. Offer them; never ask family to interpret if the patient wants an interpreter.","Give every new patient the notice of nondiscrimination.","If someone says they were treated unfairly, pass it to the civil rights coordinator the same day.","No one may be punished for making a complaint."],"primaryCitation":"45 CFR Part 92","citations":["Elliott-Larsen Civil Rights Act, MCL 37.2101 et seq.","MCL 37.2202","MCL 37.2302","Persons with Disabilities Civil Rights Act, MCL 37.1101 et seq.","Michigan Medicaid Provider Manual, General Information for Providers, Section 5","Michigan Medicaid Provider Manual, General Information for Providers, Section 8.4"],"federalCitations":["45 CFR Part 92","45 CFR §92.7","45 CFR §92.8","45 CFR Part 80","45 CFR Part 84","45 CFR Part 91","28 CFR Part 36","42 CFR §484.50(c)(11)","42 CFR §484.50(f)","42 CFR §489.18(d)(4)"],"surveyorAsks":["Where is your notice of nondiscrimination, and in what languages is help offered?","How would a patient file a civil rights grievance, and who handles it?"],"forms":[{"ref":"MI-HH-GOV-07-A","title":"Notice of Nondiscrimination and Availability of Language Assistance"},{"ref":"MI-HH-GOV-07-B","title":"Civil Rights Grievance Record"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (45 CFR Part 92)","5. Fair Acceptance and Care","6. Notices","7. Civil Rights Coordinator","8. Grievance Procedure","9. Employment","10. Medicaid and Medicare Conditions","11. Responsibilities","12. Records and Compliance Monitoring","13. Staff Training","14. References","15. Related Policies and Forms","16. Approval","17. Revision History"],"version":"1.0","sample":false,"pack":"mi-hha","state":"Michigan","service":"Home health","guides":[{"path":"/guides/home-health-agency-policies/","h1":"What policies and procedures are required for home health agencies?"},{"path":"/guides/home-health-conditions-of-participation/","h1":"Home health Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}