{"ref":"MI-HC-INC-01","title":"Incidents and MI Choice Critical Incident Reporting","category":"Quality","summary":"Requires staff to report every incident involving a client to the office before the end of the shift on Form MI-HC-INC-01-A, and sets how the Agency reviews, investigates, corrects and learns from incidents. For MI Choice participants, it applies the waiver's critical incident list and reporting rules: unexpected deaths reported to the waiver agency within two business days, all other critical incidents within 30 calendar days (the Agency reports them by the next business day as its own standard), and abuse, neglect and exploitation also to Adult Protective Services. It also covers the Home Help report of changes affecting payment and notice to private-pay clients' representatives.","inShort":["Make the client safe first. Call 911 for an emergency, then call the office.","Report every incident to the office and complete the incident report before your shift ends.","Suspected abuse goes to Centralized Intake right away, before the incident report.","Write facts only: what happened, who was there, what the client said and what you did.","The office tells the waiver agency, the ASW or the family within the required time."],"primaryCitation":"MPM MI Choice Waiver §10.4","citations":["MPM MI Choice Waiver §10.4","MPM MI Choice Waiver §10.4.A","MPM MI Choice Waiver §10.4.B","MPM MI Choice Waiver §10.4.C","MPM MI Choice Waiver §4.5","MPM MI Choice Waiver §9.5","MPM Home Help §8.6.E.2","MPM Home Help §8.6.E.3","MCL 400.11a"],"federalCitations":[],"surveyorAsks":["Show me your incident log for the last three months and the critical incidents you reported to the waiver agency.","A participant with a 1A service need level had no worker yesterday and no backup. Is that a critical incident? Who did you tell?"],"forms":[{"ref":"MI-HC-INC-01-A","title":"Incident and Critical Incident Report"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (MPM MI Choice Waiver §10.4)","5. MI Choice Critical Incidents","6. What the Worker Does","7. What the Office Does","8. Review, Investigation and Corrective Action","9. Tracking and Learning","10. Responsibilities","11. Records and Compliance Monitoring","12. Staff Training","13. References","14. Related Policies and Forms","15. Approval","16. Revision History"],"version":"1.0","sample":false,"pack":"mi-hca","state":"Michigan","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}