{"ref":"MI-HC-HR-07","title":"Volunteers","category":"Human resources","summary":"Sets out what volunteers may and may not do for the Agency, how they are recruited, checked, oriented, trained, supervised and evaluated, and the rules they follow on identification, confidentiality, solicitation and conduct. Volunteers never replace paid staff in delivering authorized Medicaid services.","inShort":["Volunteers get a written role description, checks, orientation, training and supervision.","Volunteers complete the Michigan State Police check before entering any client's home.","Volunteers do not give personal care, medication help, driving or money handling.","Volunteers wear Agency picture ID and keep client information private.","Volunteers never ask clients for donations or sell them anything."],"primaryCitation":"MPM MI Choice Waiver §9.14","citations":["MPM MI Choice Waiver §9.14","MPM MI Choice Waiver §9.4","MPM MI Choice Waiver §9.6","MPM MI Choice Waiver §9.7","MPM MI Choice Waiver §9.16","MPM MI Choice Waiver §9.17","MPM Home Help §8.7.B.1"],"federalCitations":[],"surveyorAsks":["Do you use volunteers? Show me your written procedure for recruiting, training and supervising them.","Show me a volunteer's position description, criminal history check and last evaluation."],"forms":[{"ref":"MI-HC-HR-07-A","title":"Volunteer Position Description and Agreement"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (MPM MI Choice Waiver §9.14)","5. What Volunteers May and May Not Do","6. Recruiting and Screening","7. Orientation, Training and Supervision","8. Rules for Volunteers","9. Evaluation and Ending the Volunteer Role","10. Responsibilities","11. Records and Compliance Monitoring","12. Staff Training","13. References","14. Related Policies and Forms","15. Approval","16. Revision History"],"version":"1.0","sample":false,"pack":"mi-hca","state":"Michigan","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}